Alexandra Cadet
North Miami,FL
Summary
Experienced and dedicated professional with a strong background in customer service, team leadership, and operations management. Proven ability to resolve customer inquiries and disputes efficiently, manage front-end operations, and support colleagues' professional development.
Overview
6
6
years of professional experience
Work History
Guest Service Agent
Aloft Hotel
Aventura, Florida
01.2024 - Current
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency, and satisfaction.
- Conducted regular inventory checks and maintained accurate logs of packages.
- Maintained important files, ran reports, and delivered updates on occupancy and revenue.
- Utilized GXP system to issue mobile keys, enhancing guest convenience and satisfaction.
Front End Lead
Plum Market
Aventura, Florida
10.2022 - 12.2023
- Accurately balanced cash drawers, prepared deposits, and completed the necessary paperwork, ensuring meticulousness.
- Front-end operations, supervising a team to maintain high customer service and operational efficiency.
- Used POS system and cash register to receive cash, check, credit card, and voucher payments.
- Solving skills to resolve customer inquiries and disputes, utilizing appropriate channels to ensure effective resolution.
Assistant Guest Service Manager
The Fresh Market
Miami Beach, FL
01.2021 - 10.2022
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.
- Assisted new and experienced colleagues in navigating the system and enhancing their job knowledge.
- Managed end-of-the-day bookkeeping, meticulously documenting cash flow to support accurate financial reporting and informed decision-making.
Education
Associate of Science - Dental Hygiene
Broward College
Fort Lauderdale, FL05-2025
High School Diploma -
Doctors Charter School
Miami, FL05-2020
Skills
- Documentation and Bookkeeping
- Employee Supervision and Training
- Microsoft offices
- Google Workspace
- GXP/ Lightspeed
- Guest Communication
Timeline
Guest Service Agent
Aloft Hotel
01.2024 - Current
Front End Lead
Plum Market
10.2022 - 12.2023
Assistant Guest Service Manager
The Fresh Market
01.2021 - 10.2022
Associate of Science - Dental Hygiene
Broward College
High School Diploma -
Doctors Charter School
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