Brandon Zambrano

(Spirit Airlines & Westjet Airlines)

• Greeted guests upon arrival by providing warm welcome.
• Provided accurate information regarding local attractions, restaurants and activities.
• Oversaw operations for International flights
• CBP seal approved
• Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
• Provided exceptional service at ticket counters, booking flights and processing payments securely.
• Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
• Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
• Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
• Supported colleagues during peak hours by taking on additional tasks when needed.
• Proven ability to learn quickly and adapt to new situations.
• Additional trainings and certifications upon request.

• Used hand-held scanners and physical logs to accurately track item movements.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.
• Proved successful working within tight deadlines and a fast-paced environment.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Contributed to increased productivity by working effectively in high-pressure situations.

• Supported kitchen staff training and development, leading to increased productivity and efficiency.
• Maintained food safety and sanitation standards.
• Reduced food waste significantly by implementing proper portion control and storage techniques.
• Streamlined kitchen operations with effective communication and collaboration among team members.