Summary
Overview
Work History
Education
Skills
Certification
Military Service
Languages
Timeline
Generic

Daniel Morales-Valencia

Pleasantville

Summary

Certified Project Manager in the Construction Industry.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guest Service Agent

Spirit Airlines
07.2024 - Current
  • Support and assist
  • Guest Service Agents to ensure completion of tasks for check-in, compliance, arrival and departure
  • Oversee ticketing and enplaning/deplaning areas and responsible for their assigned area
  • Maintain involvement in guest relations, including guest complaints, Lost and Found, distressed guests and special guest arrangements and ensure company guest service standards are maintained or exceeded
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Created welcoming and comfortable environment for guests.

Operations Manager

Dollar Tree
12.2023 - 10.2024
  • Led a team of individuals to achieve project goals and milestones
  • Maintained accurate inventory records
  • Managed multiple projects simultaneously to meet deadlines
  • Improved efficiency by analyzing and optimizing processes
  • Managed relationships with various vendors
  • Planned and monitored budgets to meet financial goals
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Guest Service Coordinator

Shady Pines RV Resorts
11.2022 - 12.2023
  • Assess guest requirements and the overall event schedule to determine task priorities
  • Create detailed schedules for guest services, activities, dining, and special requests
  • Identify potential issues and develop contingency plans
  • Work with stakeholders to ensure timely delivery of goods
  • Implement processes to monitor and exceed guest expectations
  • Manage the allocated budget for guest services within approved limits
  • Handled sensitive situations discreetly while maintaining utmost respect for guest privacy concerns.
  • Implemented new training procedures for incoming staff, resulting in increased efficiency and reduced onboarding time.

Cockpit Worker/installer

Viking Yacht Company
09.2021 - 12.2022
  • Managed scheduling, quality and acquiring resources
  • Follow the schedule to finish The Viking 54 convertible in 2 weeks
  • Acquiring resources for 'Cockpit' to Executing
  • Identify potential risks and develop contingency plans
  • Establish communication with crew members and stakeholders
  • Maintain records of tasks completed, incidents, and observations
  • Keeping up with Reports, change requests, added deliverables or variances due to wants, customer feature removals or errors
  • Maintained work environment cleanliness for safety and efficiency.

Private First Class

United States Army
02.2019 - 09.2021

Education

Project Management Professional - Business Administration

Atlantic city community College
Atlantic City, NJ
12.2023

Skills

  • Certified Associate in Project Management (CAPM)
  • Microsoft 365
  • Construction Professional (PMI-CP) in Built Environments
  • Leadership in Energy and Environmental Design (LEED v4) Green Associate
  • Data/Science Management
  • Business Analysis
  • Supervising experience
  • Time management
  • Excellent communication
  • Management
  • Account management
  • Bilingual English and Spanish

Certification

  • LEED Certification
  • Certified Associate In Project Management

Military Service

United States Army, United States, Private First Class, 02/01/19, 09/30/21

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Guest Service Agent

Spirit Airlines
07.2024 - Current

Operations Manager

Dollar Tree
12.2023 - 10.2024

Guest Service Coordinator

Shady Pines RV Resorts
11.2022 - 12.2023

Cockpit Worker/installer

Viking Yacht Company
09.2021 - 12.2022

Private First Class

United States Army
02.2019 - 09.2021

Project Management Professional - Business Administration

Atlantic city community College

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Daniel Morales-Valencia