Fernando Rodríguez Fernández
Sunrise,USA
Summary
Dynamic Guest Service Agent with Spirit Airlines, recognized for delivering exceptional customer support and enhancing passenger satisfaction. Proficient in problem-solving and tech adaptability, I excel in building positive relationships while ensuring compliance with safety protocols. Bilingual in English and Spanish, I thrive in fast-paced environments, consistently exceeding expectations.
Overview
13
13
years of professional experience
Work History
Guest Service Agent
Spirit Airlines
Miramar, USA
10.2020 - 05.2026
- Greeted guests upon arrival at the front desk to ensure a warm welcome.
- Delivered courteous, friendly, fast, and efficient service to Guests
- Addressed Guest questions and concerns with professionalism and empathy
- Model and share guest service best practices with all team members to deliver a distinctive and delightful Guest experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.)
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Facilitated Baggage Service and Baggage Tracing for efficient resolution
- Perform Gate Functions with professionalism and care - Announcements and Guest Assistance
- Executed additional tasks to ensure Guest safety and satisfaction
Passenger Service Agent
Menzies Aviation
Fort Lauderdale, USA
10.2017 - 03.2020
- Assisted passengers at ticket counters with efficient check-in and luggage processing, enhancing overall passenger flow.
- Verified customers' personal identification during check-in to maintain compliance with airline security protocols and enhance safety.
- Assist in the gate area where passengers’ documents need to be verified prior to boarding their aircraft.
- Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.
- Delivered exceptional customer service by assisting passengers with inquiries and resolving issues promptly.
- Handled customer luggage efficiently, ensuring proper routing and timely delivery to improve passenger satisfaction.
- Maintain a safe and secure work environment, in accordance with local health, safety, and security policies and procedures.
- Assisting passengers and their property to arrive safely at their destinations.
True Blue Home Health Care
Pompano Beach, USA
02.2014 - 06.2017
- Skilled Nursing Care, Private Duty, Personal Care from CNA, Companionship, Physical Fitness, Brain Exercise Programs, Nutrition Counseling, and Disease Specific Programs.
- Maintain records of patient care, change bed linens, wash patients' laundry, Entertain, converse with, or read aloud to patients, Plan, purchase, prepare, or serve meals and Perform a variety of duties as requested by the client.
- Dress/Undress. Toilet Assist. Transfer Assist. Bathing body. Grooming. Light housekeeping. Grocery Shopping. Ambulation. Providing direct patient care activities appropriate to training and competency
Ramp Agent
Aerotek Agency
Fort Lauderdale, USA
05.2013 - 08.2013
- Operated ground support equipment, including tow tractors, belt loaders, and baggage tugs, to ensure timely aircraft servicing
- Unloaded passenger luggage and air cargo, including bulk and containers/pallets, onto carts and dollies for efficient transfer
- Ensured careful handling of luggage and cargo to prevent damage
- Delivered passenger luggage to claim area and unloaded onto conveyor system for streamlined retrieval
- Deliver air cargo to appropriate recipient
- Collect and load mail, live animals, wheelchairs and child strollers onto aircraft
- Unload wheelchairs and child strollers and deliver to designated location
- Service aircraft water and lavatories
Education
Certified Nursing Assistant -
01-2012
High School Diploma -
Havana, Cuba01-1989
Skills
- Administrative and customer support
- Client-oriented
- Strong verbal and written communication skills
- Excellent problem-solving skills
- Attention to detail
- Time management
- Tech adaptability
- Proficient with computers and technology
- Wide range of software programs and systems
- Fast learner
- Skilled in building positive relationships
- Collaborative mindset
- Independent decision-making
- Maintaining professionalism and integrity
- Strong work ethic
- Fully bilingual: English and Spanish
Timeline
Guest Service Agent
Spirit Airlines
10.2020 - 05.2026
Passenger Service Agent
Menzies Aviation
10.2017 - 03.2020
True Blue Home Health Care
02.2014 - 06.2017
Ramp Agent
Aerotek Agency
05.2013 - 08.2013