Sarah Fernandez
Treasure Island,FL
Summary
Highly motivated, results oriented with proven abilities in developing positive relationships with clients as well as coworkers. Courteous and dependable with experience in performing a wide range of front desk, clerical, administrative and customer service duties. Interested in an opportunity with a company where exceptional Administrative and customer service skills will be fully utilized.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Sunsational Beach Rentals
11.2023 - 10.2024
- Greeting guests: Make a good first impression by welcoming guests warmly upon arrival
- Check-in and check-out: Assist guests with check-in and check-out procedures
- Room assignments: Assign rooms and issue keys
- Guest information: Be a central source of information for guests during their stay
- Guest inquiries: Answer questions about hotel amenities and services in person or by phone
- Guest complaints: Handle guest complaints or concerns promptly and professionally
- Guest payments: Process guest payments and manage bills
- Guest requests: Process food and beverage requests, and coordinate third-party services like tour guides and taxis
- Communication: Communicate effectively with guests and other hotel staff
- Problem-solving: Resolve issues and create a positive and welcoming atmosphere
- Multitasking: Work in a fast-paced environment
Front Desk Administrative Assistant
Be-Mac Services
05.2021 - 10.2023
- Managed front desk operations, including greeting visitors, answering phone calls, and directing inquiries to appropriate staff members
- Maintained a professional and welcoming reception area by ensuring cleanliness and organization
- Scheduled appointments for clients and coordinated meeting room reservations
- Assisted with administrative tasks such as data entry, filing documents, and preparing correspondence
- Responded to customer inquiries in person, over the phone, or via email in a timely and courteous manner
- Handled incoming and outgoing mail distribution efficiently
- Created and maintained electronic and physical filing systems for easy retrieval of documents
- Managed office supplies inventory by monitoring stock levels and placing orders when necessary to ensure smooth operations
- Collaborated with other departments to coordinate interoffice communications effectively
- Provided administrative support to multiple team members by managing calendars, scheduling meetings, and arranging conference calls
- Prepared meeting agendas, took minutes during meetings, distributed notes afterward to relevant parties for follow-up actions
Administrative Assistant
Barlas & Chambers LLC
05.2020 - 03.2021
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Provided administrative support to various departments as needed, including data entry and filing
- Assisted with event planning and coordination, ensuring smooth execution of meetings and conferences
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Managed visitor logbook accurately by recording necessary details for security purposes
- Collaborated with other team members to ensure seamless communication across different departments
- Created detailed reports on daily activities such as visitor traffic and call volumes for management review
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
- Trained new receptionists on office procedures, phone systems, and customer service best practices
- Ordered office supplies ensuring availability while managing costs within budget constraints
Education
Santa Fe College
Gainesville, FL01.2009
Hillsborough Community College
Tampa, FL01.2007
Skills
- Solid knowledge of office procedures
- Marketing
- Outlook
- Relationship management
- Outstanding telephone etiquette
- Serving
- Restaurant experience
- Medical records
- Retail sales
- Management
- Administrative Assistant
- Customer relationship management
- Computer literacy
- Front desk
- Technically savvy
- Mentoring
- Medical administrative support
- Computer skills
- Receptionist
- Typing
- Microsoft Office
- Organizational skills
- Time management
- Cash register
- Cash handling
- Hospitality
- Sales
- Document management
- DocuSign
- Scheduling
- QuickBooks
- Medical terminology
- Food handling
- Patient service
- Office management
- Microsoft Excel
- Well polished analytic and problem solving
- Phone-etiquette
- Veterinary experience
- Filing
- Microsoft Word
- Clerical experience
Certification
Driver's License
Timeline
Guest Service Agent
Sunsational Beach Rentals
11.2023 - 10.2024
Front Desk Administrative Assistant
Be-Mac Services
05.2021 - 10.2023
Administrative Assistant
Barlas & Chambers LLC
05.2020 - 03.2021
Santa Fe College
Hillsborough Community College
Driver's License
Similar Profiles
Jessica BernierJessica Bernier
Housekeeper at Manzanita Beach Getaway RentalsHousekeeper at Manzanita Beach Getaway Rentals
Trevor WhitleyTrevor Whitley
Owner/Operator Manager at Carolina Beach Jetski RentalsOwner/Operator Manager at Carolina Beach Jetski Rentals
Chloe DementChloe Dement
Property Management Assistant at Warren Beach RentalsProperty Management Assistant at Warren Beach Rentals