Alexandra Casillas
Chicago,IL
Summary
Customer-focused professional with 6+ years of experience managing client relationships across remote wellness technology, sales, and high-volume service environments. Managed 160+ active client accounts in a fully remote setting, leading onboarding, engagement, retention, and cross-functional coordination. Skilled in consultative communication, problem resolution, and revenue awareness. Seeking a full-time remote Customer Success, Sales, or Client Experience role with a growth-oriented organization.
Overview
8
8
years of professional experience
Work History
Additional Client Service Experience – Hospitality
Lettuce Entertain You
Chicago / Boston / New York
01.2020 - Current
- Delivered high-volume customer service in several fast-paced restaurant environments
- Managed financial transactions, reconciliations, and operational procedures
- Built repeat clientele through proactive communication and relationship management
- Collaborated cross-functionally to maintain service efficiency
Lead Trainer & Operations
Studio Fit Chicago
Chicago, USA
05.2025 - 11.2025
- Conducted studio tours and onboarding consultations for prospective clients
- Scheduled appointments and managed class calendars to optimize studio capacity
- Served as appointment setter and initial sales contact for new program inquiries
- Pitched training programs and converted prospects into active members
- Built long-term client relationships through consistent follow-up and progress tracking
Client Success Specialist & Remote Trainer
Trainwell
01.2023 - 10.2024
- Managed a portfolio of 160+ active client accounts, delivering personalized onboarding and ongoing engagement support
- Conducted virtual consultations via video and chat to drive product adoption and improve retention
- Acted as liaison between clients and technical teams to troubleshoot platform, billing, and scheduling issues
- Proactively monitored client progress and satisfaction, implementing follow-ups to reduce churn
- Collaborated cross-functionally with support and operations teams to improve user experience
- Maintained high client engagement in a fully remote, metrics-driven environment
Personal Trainer & Client Account Manager
Boston Sports Clubs and Freelance
Boston / New York
09.2018 - 12.2022
- Managed recurring client accounts, conducting onboarding sessions and goal-setting consultations
- Delivered approximately 50 sessions per month while maintaining strong retention and repeat bookings
- Generated new business through consultative sales conversations and follow-ups
- Utilized scheduling and client tracking tools to manage appointments and engagement metrics
- Maintained operational standards and ensured consistent service delivery
Education
Bachelor of Fine Arts - Acting
Boston University
Boston, MA05-2016
High School Diploma -
Leonia High School
Leonia, NJ06-2012
Skills
- Customer Success
- Client Retention
- Account Management
- Onboarding
- CRM Tools
- Revenue Growth
- Relationship Management
- Google Workspace
- Problem Resolution
- Time Management
Timeline
Lead Trainer & Operations
Studio Fit Chicago
05.2025 - 11.2025
Client Success Specialist & Remote Trainer
Trainwell
01.2023 - 10.2024
Additional Client Service Experience – Hospitality
Lettuce Entertain You
01.2020 - Current
Personal Trainer & Client Account Manager
Boston Sports Clubs and Freelance
09.2018 - 12.2022
Bachelor of Fine Arts - Acting
Boston University
High School Diploma -
Leonia High School