Alexandra Castillo

• Conduct interviews, and process SNAP applications, redeterminations, and changes, and utilize same-day processing. This includes the ability to run, read, and interpret necessary clearances.
• Identify reported or discovered changes to SNAP cases, determine eligibility, and process in a timely manner.
• Participate and contribute to the agency's self-sufficiency initiatives by discussing employment with customers, emphasizing the importance of maintaining employment status, and correctly identifying mandatory work participants.
• Complete appropriate and thorough case comments explaining discrepancies and actions taken.
• Maintain control of workload, allotting resources economically, and ensuring assignments are completed accurately and timely.

• Develop meeting materials, synthesize meeting proceedings and action items, integrate meeting planning and outputs with overarching project plans and work plans, track completion of action items,
• Create and maintain comprehensive project documentation including detailed work plans, schedules, resource plans, and status reports.
• Develop PowerPoint presentations, talking points, and handouts.
• independently led project management delivery for major initiatives, including planning, communication, and execution, in partnership with across administrative and programs teams.
• Assessed community needs through surveys and focus groups to inform programming decisions.
• Attended committee hearings, briefings, and meetings to gain an understanding of policy initiatives.

• Train DCFS partnership agencies on how to refer youth transitioning out of care to the DCFS Cash Assistance and Housing Assistance Program.
• Organized periodic meeting sessions.
• Prepared and presented project updates to the board of directors.

• Calculate budget, monitor and take corrective actions.
• Facilitate Interviews, train new hires, and updates contact logs for new hires.
• Review and approve payroll on a weekly basis, communication with Human Resource Assistant.
• communicate verbally, via email with corporate office, product managers, regional manager and commercial directors.
• Develop the team through performance reviews and personal development plans.
• Manage succession plans in the store (including company development programs).
• Ensure that order and replenishment are done timely and effectively and the stockroom is organized efficiently.
• Promote customer satisfaction in the store and motivating the team.
• Monitor and improve sales performance and productivity.
• Overview all operational and administrative tasks.
• Motivate, encourage the team.
• Analyze data to create the best strategy.
  

• Communicate effectively with the school's administration, ensuring collaborative relationships

• Manage Ravenswood's Instagram account

• Assisted with and organized programs, events and activities to drive outreach initiatives.

• Attend the 25th District Chicago Police Department domestic violence monthly committee meetings

• Follow-up with clients that are participating in Chicago's Rental Assistance Program

• Team collaboration

• Presented case history, and material for review and discussion with program supervisor and director

• Advised clients on community resources, made referrals and devised intervention plans to improve care and wellbeing.

• Planned, supported, and executed virtual and in-person engagements.

• Access ECM, STARS, and HMIS data-base system