SAMANTHA HARDISON
Chicago,IL
Summary
Detail-oriented professional with experience in public service, data systems, and customer support. Proven ability to manage high-volume caseloads, ensure accuracy in data entry, and communicate effectively with diverse populations. Skilled in compliance, problem-solving, and navigating complex systems. Seeking to contribute strong organizational and client service skills in a transit-focused public service role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Social Services Career Trainee
Illinois Department of Human Services
Chicago, IL
12.2025 - Current
- Process eligibility determinations for SNAP, Medicaid, and Cash Assistance in a high-volume environment
- Enter, update, and manage case data in the Integrated Eligibility System (IES) with strong attention to accuracy
- Review and verify client documentation including income, Social Security benefits, and insurance policies
- Communicate with clients to resolve discrepancies and obtain required verifications
- Ensure compliance with state policies, procedures, and timeliness standards
- Collaborate with supervisors to resolve complex cases, overpayments, and eligibility issues
Seasonal Associate
Follett Bookstore
DeKalb, IL
12.2021 - Current
- Assisted customers with locating merchandise and processing purchases
- Maintained organized and visually appealing store displays
- Managed multiple responsibilities in a fast-paced retail environment
Customer Service Associate
Whole Foods Market
Chicago, IL
08.2022 - 11.2025
- Delivered high-quality customer service in a fast-paced environment
- Handled transactions, resolved customer concerns, and maintained professionalism under pressure
- Trained and supported new employees on procedures and service standards
- Maintained flexibility and reliability to support operational needs
Stylist
Akira
Chicago, IL
05.2021 - 08.2021
- Provided personalized customer service and styling recommendations
- Built strong client relationships through tailored service experiences
Stock Merchandising Associate
Victoria’s Secret
Chicago, IL
01.2020 - 12.2020
- Managed inventory, restocked merchandise, and maintained store organization
- Assisted customers while supporting stockroom operations
Education
Bachelor Of Arts - Political Science, Sociology, Criminology
Northern Illinois University
DeKalb, ILSkills
- Data Entry & Case Management Systems (IES)
- Customer Service & Public Interaction
- Documentation Review & Verification
- Attention to Detail & Accuracy
- Time Management & Multitasking
- Problem Solving & Conflict Resolution
- Microsoft Excel
Certification
Notary Public – American Association of Notaries (2024-10)
Timeline
Social Services Career Trainee
Illinois Department of Human Services
12.2025 - Current
Customer Service Associate
Whole Foods Market
08.2022 - 11.2025
Seasonal Associate
Follett Bookstore
12.2021 - Current
Stylist
Akira
05.2021 - 08.2021
Stock Merchandising Associate
Victoria’s Secret
01.2020 - 12.2020
Bachelor Of Arts - Political Science, Sociology, Criminology
Northern Illinois University