Alexandra Castro Pérez
Summary
Skilled Shift Manager with strong experience in overseeing operations, money handling, leading teams, and ensuring customer satisfaction. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work History
McDonald’s shift manager
McDonald's Restaurant
Eagle Mountain
01.2023 - Current
- Supervised daily operations, ensuring efficient workflow and adherence to quality standards across all service areas.
- Trained and mentored new team members, enhancing employee performance and fostering a collaborative work environment.
- Managed inventory levels, facilitating timely restocking and minimizing waste through effective resource management practices.
- Monitored customer service interactions, addressing concerns promptly to maintain high satisfaction levels and positive experiences.
- Conducted regular safety audits, promoting compliance with health regulations and maintaining a clean, safe workplace.
- Managed daily cash intake by counting out registers and tabulating profits.
- Facilitated team meetings to communicate goals and updates, enhancing team cohesion and aligning efforts with operational objectives.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Responded quickly and effectively to emergency situations as they arose.
- Reviewed financial statements to meet targets during shift.
- Monitored store operations to ensure compliance with company policies and procedures.
- Taught staff upselling techniques to meet revenue targets.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
McDonald’s trainee
McDonald's Restaurant
Saratoga Springs
11.2020 - 12.2022
- Assisted in training new team members on operational procedures and best practices to enhance service efficiency and team performance.
- Collaborated with team members to streamline food preparation processes, reducing wait times and improving overall service delivery.
- Implemented effective communication techniques with colleagues to enhance teamwork and improve service quality during high-volume periods.
- Implemented strategies to take advantage of new opportunities.
- Analyzed key performance indicators to identify effective strategies.
- Worked alongside senior team members to learn related job tasks and roles.
- Provided support to existing staff on various tasks and duties.
- Learned new materials, processes, and programs quickly.
Education
Cedar Valley High School
Eagle Mountain, UTSkills
- Team leadership
- Cash handling
- Performance analysis
- Communication skills
- Upselling techniques
- Conflict resolution
- Resource management
- Shift management
- Financial reporting
- Goal setting
- Team collaboration
- Staff motivation
- Customer service focus
- Energetic and enthusiastic
- Client interaction
- Handling customer complaints
- Relationship building
- Accurate money handling
- Excellent communication
- Customer satisfaction
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
McDonald’s shift manager
McDonald's Restaurant
01.2023 - Current
McDonald’s trainee
McDonald's Restaurant
11.2020 - 12.2022
Cedar Valley High School