Alexandra Ceberio
Manhattan,NY
Summary
Motivated professional with a solid background in management and customer service, seeking to transition into a career as a teacher. Known for strong communication, leadership, and organizational skills, with a passion for fostering positive learning environments. Committed to completing all necessary certifications to support the development of students and inspire a love for learning. Eager to apply my experience in mentoring, team management, and client relations to guide and support students in achieving their academic potential.
Overview
4
4
years of professional experience
Work History
Lash Consultant/Assistant Manager
Amazing Lash Studio
11.2023 - Current
- Participated in regular team meetings to discuss progress toward goals, address challenges, and celebrate successes collectively as a group.
- Train fellow Lash Consultants and new Lash Technicians
- Cultivating a welcoming and positive guest experience by greeting clients warmly, addressing inquiries promptly, and exceeding expectations in service
- Increased brand awareness and salon revenue by 25% through strategic development and execution of targeted marketing campaigns for the services provided.
- Listened to guest concerns, identified appropriate solutions and resolved issues quickly with minimal expense.
Agent Employee
State Farm Insurance
06.2022 - 10.2023
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Conducted cold calls to qualify leads and achieve sales quotas in English and Spanish, exceeding targets by 30%.
- Ensured client needs were consistently met, resulting in 60% increase in customer retention rate, and provided exceptional customer service by promptly responding to inquiries from a diverse clientele.
- Analyzed marketing campaign performance by tracking key metrics (response, leads, sales, retention, ROI). Utilized data insights to optimize campaigns and maximize return on investment.
Territory Manager
Accelion
07.2021 - 06.2023
- Secured new business for Verizon Fios and Wireless by directly representing the brands to 90+ properties across New York. Increased sales penetration within the assigned territory.
- Leveraged data analysis to identify sales trends and implemented strategic initiatives to boost sales within the territory.
- Forged strong relationships with key customers, vendors, and distributors, fostering mutually beneficial partnerships to drive sales growth.
Agent Employee
State Farm Insurance
10.2020 - 01.2021
- Generated qualified leads and scheduled appointments through effective prospecting techniques, resulting in a 35% increase in conversion rates, while marketing appropriate products
- Delivered exceptional customer service by promptly following up on inquiries and identifying their needs.
- Collaborated effectively with the marketing department to develop impactful promotional materials that boosted customer engagement and sales.
Education
MBA - Management
Sacred Heart University
Fairfield, CT07-2020
Bachelor of Science - Business Management
Sacred Heart University
Fairfield, CT05-2019
Skills
Soft Skills
- Customer Focus
- Problem-solving
- Strong Communication & Interpersonal Skills
- Leadership
- Time Management
- Collaboration
- Patience & Empathy
Tech Skills
- MS Office Suite (Word, Excel, PowerPoint)
- CRM Software
- Google Suite
- Linux/ Windows/ MacOS/ IOS
Languages
Spanish
Native or Bilingual
Timeline
Lash Consultant/Assistant Manager
Amazing Lash Studio
11.2023 - Current
Agent Employee
State Farm Insurance
06.2022 - 10.2023
Territory Manager
Accelion
07.2021 - 06.2023
Agent Employee
State Farm Insurance
10.2020 - 01.2021
MBA - Management
Sacred Heart University
Bachelor of Science - Business Management
Sacred Heart University