Cristina Figueroa
Rochester,NY
Summary
Highly experienced in communication skills, time management and critical thinking. Looking to further utilize my organizational and leadership skills.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Sport Clips
08.2023 - 05.2025
- Boosted sales through effective upselling of complementary clothing items and accessories.
- Provided constructive feedback during fittings, helping clients refine their personal style preferences.
- Resolved guest complaints about service or style.
- Educated customers on products to maximize benefits.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Distributed business cards outside of salon to generate new business.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
- Organized successful in-store events to promote new product lines and engage potential clients.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Assistant
Strands Hair Studio
04.2022 - 09.2022
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Master Stylist
Ulta Beauty Inc.
07.2022 - 08.2023
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Increased client confidence by teaching them how to style their outfits appropriately for various situations.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Organized successful in-store events to promote new product lines and engage potential clients.
- Collaborated with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Stylist Sales Associate
Great Clips
10.2020 - 06.2022
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Organized sales area and work station to showcase products and boost sales.
Stylist
Hairzoo
10.2019 - 01.2020
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Education
Cosmetology License - Cosmetology
Shearego International School
Irondequoit, NY10.2019
High School Diploma -
Eastridge Senior High School
Irondequoit Ny06.2018
Skills
Communication & Interpersonal Skills
Client relationship management – built trust and long-term rapport with diverse clientele
Active listening – understood client needs and preferences to deliver personalized service
Clear verbal communication – explained services, pricing, and aftercare instructions professionally
Conflict resolution – calmly handled dissatisfied clients and resolved concerns diplomatically
⸻
Administrative & Organizational Skills
Appointment scheduling – managed bookings efficiently (manually or through salon software)
Multi-tasking – juggled multiple clients, calls, and cleaning without losing focus
Inventory tracking – kept track of product levels, supplies, and ordered restocks
Time management – ensured services stayed on schedule and minimized client wait times
⸻
Tech & Office Tools
Salon software familiarity – experience with booking/payment platforms like Vagaro, Square, or Booker
POS systems – handled cash, credit, and tip transactions
Basic computer literacy – entering client notes, sending appointment reminders, checking emails
⸻
Professionalism & Customer Service
Front-facing customer service – greeted clients warmly and maintained a polished appearance
Upselling services/products – recommended treatments or retail products based on client needs
⸻
Bonus Soft Skills
Adaptability – thrived in fast-paced, changing environments
Attention to detail – caught small things that improved client satisfaction
Reliability – showed up consistently and built trust among coworkers and clients
Timeline
Assistant Store Manager
Sport Clips
08.2023 - 05.2025
Master Stylist
Ulta Beauty Inc.
07.2022 - 08.2023
Assistant
Strands Hair Studio
04.2022 - 09.2022
Stylist Sales Associate
Great Clips
10.2020 - 06.2022
Stylist
Hairzoo
10.2019 - 01.2020
Cosmetology License - Cosmetology
Shearego International School
High School Diploma -
Eastridge Senior High School
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