Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Higgins

Aurora,CO

Summary

High-energy, reliable, and safety-conscious customer service specialist. Passionate about building real connections with customers to better understand their needs to deliver a tailored experience. Organized and dedicated Customer Service Representative with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience

Work History

Restaurant Support Staff

Skyport Hospitality- DEN Aiport
07.2022 - Current
  • Ensure that all guests feel welcome and are given responsive, friendly, courteous, and exceptional service
  • Display knowledge of the restaurant’s food and beverage menus
  • Strong understanding of the restaurant floor plan and extensive airport knowledge

Member Experience Specialist

Vasa Fitness
11.2019 - 11.2021
  • Committed to ensuring the safety, comfort, and world-class experience to our members through service excellence and preparedness
  • Maintained facility equipment to ensure customer safety during the pandemic
  • Valued for outgoing personality, multitasking strengths in a fast-paced environment, and calmness under pressure
  • Contributed to my specific VASA location's growth to 14,000 monthly members and a 4.2+ review on Google.

E-Commerce Clerk

Kroger
07.2017 - 11.2019
  • Produced high-quality communications for internal and external use
  • Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety
  • Assemble customers' on-line orders, process coupons and payment
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.

Cashier

Kroger
07.2017 - 10.2018
  • Answered questions about store policies and addressed customer concerns
  • Helped customers complete purchases, locate items and join reward programs.

Education

High School Diploma - General

Smoky Hill High School
Aurora, Colorado

Skills

  • Cash Drawer Management
  • Issue Response and Resolution
  • Customer Relations and Communications
  • Creative Problem Solving
  • Culinary Techniques
  • Ability to Be Flexible
  • Opening and Closing Procedures

Timeline

Restaurant Support Staff

Skyport Hospitality- DEN Aiport
07.2022 - Current

Member Experience Specialist

Vasa Fitness
11.2019 - 11.2021

E-Commerce Clerk

Kroger
07.2017 - 11.2019

Cashier

Kroger
07.2017 - 10.2018

High School Diploma - General

Smoky Hill High School

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Alexandra Higgins