- Reading
- thrifting
- Yoga
ALEXANDRA CHITTENDEN
Tampa
Summary
Knowledgeable staff management with comprehensive background in managing bar operations and staff coordination. Successfully implemented cost-saving measures and enhanced customer satisfaction through effective service strategies. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Childcare Provider
Private Family
Tampa, FL
08.2025 - Current
- Supervised daily activities, ensuring safe and engaging environment for children.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Communicated effectively with parents regarding children's progress and behavior.
- Managed schedules and routines to promote consistency and structure in childcare services.
Restaurant Bar Manager
Nina and Rafi
Atlanta, United States
09.2023 - 04.2025
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Implemented staff training programs that focused on product knowledge, customer service skills, and sales techniques to boost overall performance.
- Implemented effective staff scheduling systems to ensure adequate coverage during peak hours while controlling labor costs.
- Coordinated with other departments within the restaurant to optimize workflow efficiency contributing to seamless service delivery.
- Ensured compliance with all health and safety regulations by maintaining a clean workspace and enforcing strict sanitation practices.
- Managed credit card processing handling procedures including daily reconciliation reports, and accurate record-keeping practices for financial accountability.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
- Reduced staff turnover by fostering a positive work environment and providing ongoing training and development opportunities.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Designed special drink and cocktail offerings on weekly basis.
- Guaranteed optimal beverage stock by assessing inventory to limit expenses.
Bartender
Nina and Rafi
Atlanta
07.2023 - 04.2025
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Created a system to organize open and closing procedures.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Server
Nina and Rafi
Atlanta, United States
05.2023 - 04.2025
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Trained new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Host
Nina and Rafi
Atlanta, United States
09.2022 - 04.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed waitlist of over 400 guest against the needs of reservations.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Server
Republic Social House
Atlanta, United States
05.2021 - 09.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Bachelor of Science - Psychology
Georgia State University
Atlanta, GA05.2026
Skills
- ALOHA system proficiency
- Customer service
- Bar management
- Time management
- Customer relations
- Decision-making
- Employee scheduling
Interests
Timeline
Childcare Provider
Private Family
08.2025 - Current
Restaurant Bar Manager
Nina and Rafi
09.2023 - 04.2025
Bartender
Nina and Rafi
07.2023 - 04.2025
Server
Nina and Rafi
05.2023 - 04.2025
Host
Nina and Rafi
09.2022 - 04.2025
Server
Republic Social House
05.2021 - 09.2022
Bachelor of Science - Psychology
Georgia State University