Alexandra Chrispin
Miami,FL
Summary
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Professional solutions consultant with deep expertise in delivering impactful business solutions. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in client engagement, strategic planning, and problem-solving. Known for reliability and results-driven approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Cloud Developer
MB&A Outcome
Miami, FL
10.2022 - Current
- Lead Salesforce solution delivery for large-scale VA programs, including DTC (Digital Transformation Center), supporting mission-critical, high-compliance environments.
- Design and build advanced Flows, validations, and automation to support case management, intake workflows, data corrections, and operational reporting.
- Partner closely with VA stakeholders, product owners, and operations teams to translate regulatory and operational requirements into scalable Salesforce solutions.
- Support live, in-production systems by troubleshooting data, process, and logic issues while minimizing disruption to end users.
- Work across Service Cloud and Lightning to support secure workflows, auditability, and long-term maintainability.
- Collaborate with architects and developers on integrations, testing, and deployment support.
- Lead user adoption efforts, documentation, and knowledge transfer for internal teams supporting VA operations.
Senior Salesforce Consultant
Publicis Sapient
11.2021 - 10.2022
- Led Salesforce implementation initiatives for enterprise clients across Sales Cloud, Service Cloud, and Marketing Cloud.
- Partnered with cross-functional teams (strategy, engineering, data, and design) to translate business goals into scalable Salesforce solutions.
- Designed and configured Salesforce capabilities to enhance lead management, automation, and analytics.
- Defined data integration and migration strategies to ensure data quality, governance, and accessibility.
- Collaborated with stakeholders to optimize CRM workflows and drive user adoption.
- Delivered dashboards, reports, and analytics to support data-driven decision-making.
- Supported pre-sales activities including solution scoping, estimates, and client proposals.
Salesforce Consultant
MK Partners
North Hollywood, CA
02.2019 - 11.2021
- Lead Salesforce implementation projects for new and existing clients of all sizes and industries from the SMB sector to large organizations such as Better Help, Emergent BioSolutions, Lockheed Martin and
- Falken Tires
- Facilitation of large data and metadata migrations utilizing ETL tools
- Identification of bottlenecks in operations through in-depth analysis leveraging the Salesforce platform to streamline and automate processes
- Gathering of requirements working hand-in-hand with in-house development team on projects requiring complete custom solutions
- Work directly with key project stakeholders in identifying needs pertaining to the Salesforce platform and any applicable integrations ensuring maximization of ROI
- Application of industry best practices, consulting, training of end-users and System Administrators
- Data modeling of Salesforce schema building custom objects, page layouts, formula/standard fields, validation rules, reports, and dashboards
- Automation of processes such as record creation/updates, emails alerts, and SMS Messaging via declarative Salesforce- native automation tools
- Customization of organization-wide sharing settings and record visibility, profiles, and permission sets
- Top biller last two calendar years billing 1.7x the average by accepting and managing more projects than any other colleague.
Implementation Specialist
Cap60
Woodland Hills, CA
08.2015 - 02.2019
- Handled troubleshooting phone calls/ emails for all assigned agencies
- Conducted assigned Training (For Both New and Production agencies)
- Conducted weekly webinars
- Responsible for escalating problem agencies
- Preformed agency research and database scans when needed
- Created User Documentation & Videos as per request
- Responsible for reporting on all assigned agencies on a weekly and monthly basis
- Trained other support members when assigned
- Completed weekly status reports on all assigned agencies
- Traveled out of state on occasion
Education
AA - Computer Science
Miami Dade College
Miami, FLBachelor of Science - Information Technology
WESTERN GOVENORS UNIVERSITY
Skills
- Defect Analysis and Resolution
- Salesforce Certification
- Issue and Resolution Tracking
- Business analysis
Certification
- Salesforce Certified Data Cloud Consultant
- Salesforce Certified AI Associate
- Salesforce Certified Platform Foundations
- Salesforce Certified Platform Data Architect
- Salesforce Certified Platform Integration Architect
- Salesforce Certified Marketing Cloud Engagement Administrator
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Platform App Builder
- Salesforce Certified Platform Administrator
Timeline
Senior Cloud Developer
MB&A Outcome
10.2022 - Current
Senior Salesforce Consultant
Publicis Sapient
11.2021 - 10.2022
Salesforce Consultant
MK Partners
02.2019 - 11.2021
Implementation Specialist
Cap60
08.2015 - 02.2019
AA - Computer Science
Miami Dade College
Bachelor of Science - Information Technology
WESTERN GOVENORS UNIVERSITY