Alexandra Coffey
City Manager
Orlando,FL
Summary
Dynamic leader with a proven track record at IWG PLC, excelling in organizational leadership and field sales contribution. Spearheaded revenue growth and operational excellence across multiple locations, demonstrating critical thinking and partnership development. Expert in office productivity applications, embodying adaptability and attention to detail.
Overview
18
18
years of professional experience
Work History
City Manager
IWG PLC
07.2023 - Current
- Manage a team of twenty-five and oversee the daily operations of seventeen locations
- Develop, implement, inspect, and drive accountability, ensuring every center is operating in alignment with the growth, service, and operational expectations of the city
- Lead, develop, recruit, and cultivate talent within the city, ensuring proactive planning of resources and quality of workforce
- Drive maximum revenue growth and retention though training, coaching community team on sales, expanding current clients and tight compliance to billing and collections to achieve maximum bonus
- Conduct regular center visits to ensure compliance, execution to plan, and center standards
- Drive collaboration with the sales force to achieve maximum success for the city team
- Drive compliance to company policies and procedures, while de-escalating and resolving customer escalations
- Analyze city financials through reporting, ensuring opportunities are spotted early and addressed timely, ensure tight cost controls
- Collaborate with functional departments to implement company initiatives
Community Manager Team Lead
IWG PLC
01.2019 - 06.2023
- Manage a team of twenty-one and oversee the daily operations of thirteen locations
- Coach and train Community Managers and Associates and set schedule for the cluster
- Support Area Managers to drive sales, increase retention and tour prospects as needed
- Plan and organize monthly networking events
- Maintain high NPS scores by providing consistent excellent customer service
- Coordinate with AVP to escalate and resolve client issues and maintenance issues
- Partner with HR to resolve interpersonal employee issues
- Lead by example and roll out new company initiatives
Dual Community Manager
IWG PLC
12.2015 - 12.2018
- Manage a team of three and oversee the daily operations of two locations
- Coach and train Community Associates and set schedule for the cluster
- Handle all billing, customer service and IT issues
- Support the Area Manager to drive sales, increase retention and tour prospects as needed
- Plan and organize monthly networking events
- Maintain high NPS scores by providing consistent excellent customer service
- Responsible for center maintenance issues
- Lead by example and roll out new company initiatives
Community Associate
IWG PLC
03.2015 - 12.2015
- Focused on providing elevated level of customer service
- Maintained center standards daily
- On-boarded all new clients and set up office and IT needs
- Assist clients with billing and IT issues
- Planned quarterly monthly events
Shaving Consultant/Assistant Store Manager
The Art of Shaving
Freehold, NJ
04.2013 - 01.2014
- Supported managing team and day to day operations of store
- Planned and executed floor set changes and marketing events, responsible for of all store marketing
- Responsible for sales, drove and managed sales goals and strategies, coached employees
- Assisted in hiring and training new hire, inventory, cycle counts, and shipment
- Provided excellent customer service at an upscale luxury brand store
Sales Lead
Bath and Body Works
Sea Girt/Freehold, NJ
03.2012 - 04.2013
- Supported management team in all store functions and procedures, managed about 50 employees
- Planned and executed floor set changes and marketing events, responsible for all store marketing
- Responsible for sales, outstanding customer service, and drove and managed sales goals and strategies including coaching employees
- Assisted in hiring and training new hires, back office support
- Processed payroll and managed schedule and timesheets
- Handled shipment and inventory
Associate/Temporary Sales Lead
Bath and Body Works
Freehold, NJ
10.2006 - 03.2012
- Provide excellent customer service and drive sales results
- Work on special projects as needed, floor sets, visual changes, marketing, inventory, and shipment
- Associate Spotlight Award Winner, Fall 2011
Education
AA - Arts
Brookdale Community College
12.2008
Skills
- Effective Communication
- Attention To Detail
- Adaptable Deadline Management
- Experienced with Office Productivity Applications
- Organizational leadership
- Partnership development
- Community engagement
- Critical thinking skills
Timeline
City Manager
IWG PLC
07.2023 - Current
Community Manager Team Lead
IWG PLC
01.2019 - 06.2023
Dual Community Manager
IWG PLC
12.2015 - 12.2018
Community Associate
IWG PLC
03.2015 - 12.2015
Shaving Consultant/Assistant Store Manager
The Art of Shaving
04.2013 - 01.2014
Sales Lead
Bath and Body Works
03.2012 - 04.2013
Associate/Temporary Sales Lead
Bath and Body Works
10.2006 - 03.2012
AA - Arts
Brookdale Community College