Alexandra Coleman

• Operations Customer Service includes but not limited to
• Pulling records, assuring all office licenses are accurate, patient resolutions, ensuring office and doctors have all tools needed to complete task
• Currently launching new programs to office level and partnering for success
• Updating doctor profiles as well as office licenses
• Improved operational efficiency by streamlining processes and implementing new workflow strategies.
• Enhanced team productivity with effective communication and collaboration strategies.
• Collaborated with various departments to develop integrated solutions addressing organizational challenges.
• Analyzed data trends to identify opportunities for improvement in operational performance metrics.
• Facilitated change management initiatives, guiding teams through periods of transition while maintaining morale and productivity levels.

Sales Associate Skills included, but were not exempt to:

• Fulfilling employee qualities for customer satisfaction
• Ensuring all deadlines were met per management standards
• Friendly helpful experience for all customers
• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.

• Helping and assisting doctor in his needs
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
• Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
• Documented patient dental health information, medical history, and vital signs for future reference.

• Producing and fulfilling orders within an established time frame; Attending daily follow-ups with staff members to ensure production is met; Collecting and distributing supplies; and ensuring production of document deadlines are met
• Followed instructions and procedures to complete assigned tasks.
• Worked fast to complete tasks and meet daily deadlines.
• Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
• Handled customer inquiries courteously and professionally to enhance satisfaction.
• Improved team morale and productivity through effective communication and active listening skills.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.

• Front of House Server Duties and skills include, but are not exempt to: Giving customers exceptional service in the food/ beverage and hospitality areas; In charge of leading and ensuring all wait staff maintain exceptional customer service; Ensuring all paperwork is fulfilled for end of shift assignments; Maintaining a clean establishment for customers to enjoy.

• Production Assembly Worker Duties included, but were not exempt to: Producing and fulfilling orders within an established time frame; Attending daily follow-ups with staff members to ensure production is met; Collecting and distributing supplies; and ensuring production of document deadlines were met.

• Project Coordinator Duties and skills included, but were not exempt to: Sorting and filing documents within established time frames; Interviewing and aiding in the employment of workers; Fulfilling employee qualities for customer satisfaction; Ensuring all deadlines were met per customer standards
• Accomplishments include: Working in Customer relations for establishments such as Honda- North America and Indianapolis Motor Speedway.

• Patient Access Duties and skills included, but were not exempt to: Completing and filing patient information; Applying various software programs to produce patient documentation; Accepting calls from various agencies and ensuring proper disposition; Understanding and answering patient inquiries; Ensuring patient confidentiality
• Accomplishments include: Advancement to various departments within the hospital.