Alexandra Contreras
Brooklyn
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes. Bilingual Proficient-English and Spanish.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
New York City Children Services
08.2025 - Current
- Assessed client needs and developed tailored care plans to enhance service delivery.
- Coordinated with multidisciplinary teams to ensure comprehensive support for clients.
- Monitored progress and adjusted care strategies based on client feedback and outcomes.
- Facilitated access to community resources, improving client engagement in services.
- Advocated for clients' rights and needs within healthcare and social service systems.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
Hospital Care Investigator
New York City Health and Hospitals, Lincoln Hospital
05.2025 - 08.2025
- Conducting investigation in a health care setting to determine health insurance eligibility
- Assisting patients with financial counseling
- Collecting and processing billing information
- Obtaining data from portals to perform billing collection
- Obtaining maximization of health care settings revenue
- Coding and billing and modifying information into a computerized system
- Exploring alternative sources for payment of health care setting services
- Conducted thorough investigations of patient care incidents to ensure compliance with healthcare regulations.
- Collaborated with multidisciplinary teams to analyze care delivery processes and identify areas for improvement.
- Screened uninsured hospital patients to determine eligibility for federal, state, and county medical or disability assistance.
- Contributed to a positive work environment by providing constructive feedback to staff members based on investigation findings, promoting professional growth opportunities.
- Collaborated with hospital staff to implement new policies, resulting in a safer and more organized healthcare environment.
- Supported risk management initiatives with thorough documentation of identified issues during investigations, enabling rapid response actions when necessary.
- Developed strong working relationships with hospital departments and staff members, facilitating efficient information gathering during investigations.
COMMUNITY ASSOCIATE
NYC Human Resource Administrative Dept. of Social Services
09.2018 - 05.2025
- Aiding New Yorkers in determining their eligibility for an IDNYC Card, as well as guiding them on what they need to obtain to qualify for the card.
- Advocating for the IDNYC Card and promoting enrollment of all New Yorkers.
- Reporting on production numbers to support Operation and Management.
- Doing outreach throughout all 5 boroughs.
- Educating the community on what the IDNYC card represents and offers them.
Education
90 Credits - Business Administration And Management
Monroe College
Bronx, NYCertification
Mental Health Certified.
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
New York City Children Services
08.2025 - Current
Hospital Care Investigator
New York City Health and Hospitals, Lincoln Hospital
05.2025 - 08.2025
COMMUNITY ASSOCIATE
NYC Human Resource Administrative Dept. of Social Services
09.2018 - 05.2025
90 Credits - Business Administration And Management
Monroe College
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