Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alexandra Davis

sardinia

Summary

Detail-oriented with extensive experience in telecommunications, retail and customer service, and IT support. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Tier 2 Customer Service Representative

Connexus
10.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Utilized problem-solving skills to address customer complaints.
  • Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.

Linguist

International Interpertation
09.2021 - 03.2023
  • Increased cultural awareness among students by integrating cultural elements into language lessons.
  • Organized extracurricular events such as cultural festivals or field trips to enrich the overall educational experience.
  • Assessed needs of local area residents and imparted information through presentations and written documents to improve conditions and relations.
  • Spearheaded efforts to establish a school-wide foreign language program, leading to an increase in student enrollment.
  • Improved pronunciation and accent reduction through targeted listening and speaking exercises.
  • Boosted student confidence in language skills through engaging and interactive activities.

Veterinary Technician

Seven Hills Veterinary Hospital
01.2021 - 06.2022
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.
  • Collected and prepared specimens for laboratory testing.
  • Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Maintained detailed records of animal health care and diagnostic treatments.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.

Bar Manager

Scene 75
02.2018 - 02.2020
  • Coordinated themed nights attracting different demographics expanding overall clientele.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Oversaw food preparation and monitored safety protocols.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Mentored and trained staff members to ensure exceptional customer service standards.

Education

Associate of Science - Computer Science

Harvard University
06.2024

High School Diploma -

Home Schooled
06.2007

Skills

  • Data Literacy
  • Data Wrangling
  • Data ETI
  • Data Analytics
  • Problem Solving'
  • Digital Forensics
  • Windows OS Forensics
  • Research Skills
  • Windows Registry Forensics
  • Critical thinking
  • Artificial Intelligence
  • Large Language Models
  • Machine Learning
  • Generative AI

Certification

  • Certified- Windows OS Forensics -issued January 2024
  • Certified- Ethical Hacking Specialization issued February 2024
  • Certified- Computer Forensics -issued March 2024
  • Certified- Digital Forensics issued october 2024
  • Certified- Incident Response and Digital Forensics- issued February 2025
  • Certified- System & Network Security- issued February 2025
  • Certified- IT Support -issued February 2025
  • Certified- Windows Registry Forensics-issued February 2025
  • Certified- Advanced Cybersecurity issued February 2025
  • Certified- Alteryx Foundational Micro-Credential. Alteryx- issued February 2024
  • Certified- basic proficiency in KNIME Analytics Platform. KNIME - issued February 2024
  • Certified- Academic Process Mining Fundamentals. . Celonis - issued January 2024
  • Certified- Becoming a Level 1 Intelligence Analyst. Alison- issued January 2024
  • Certified-Build Analyses- Celonis - issued January 2024
  • Certified- Generative AI Fundamentals- Google - issued January 2024
  • Certified -Introduction to Large Language Models- Google - issued January 2024
  • Certified - Introduction to Responsible AI - Google. issued January 2024
  • Certified- Review and Interpret Analyses- Celonis. Issued January 2024.

Languages

English
Native or Bilingual
Russian
Native or Bilingual
Ukrainian
Native or Bilingual

Timeline

Tier 2 Customer Service Representative

Connexus
10.2024 - Current

Linguist

International Interpertation
09.2021 - 03.2023

Veterinary Technician

Seven Hills Veterinary Hospital
01.2021 - 06.2022

Bar Manager

Scene 75
02.2018 - 02.2020

High School Diploma -

Home Schooled

Associate of Science - Computer Science

Harvard University

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Alexandra Davis