Alexandra DeFronzo
Lemont,IL
Summary
Experienced front desk receptionist, guest service employee, and babysitter skilled in managing various operations and scheduling appointments. Proven ability to enhance customer satisfaction through effective communication and active listening, contributing to a seamless guest experience.
Overview
4
4
years of professional experience
Work History
Babysitter
Bermea Family
Lemont, IL
03.2023 - Current
- Supervised children's daily activities, ensuring safety and engagement throughout playtime.
- Developed and implemented age-appropriate educational activities to promote learning and development.
- Prepared nutritious meals and snacks, considering dietary restrictions and preferences of children.
- Communicated effectively with parents regarding children's progress, behavior, and daily experiences.
Front Desk Receptionist
Hanex Utilities
Burr Ridge, IL
05.2022 - 08.2024
- Managed front desk operations, ensuring smooth guest processes.
- Coordinated appointment scheduling, optimizing calendar efficiency for staff and clients.
- Implemented customer service protocols, enhancing experience and satisfaction.
- Maintained accurate records of employee logs and communications using office management software.
Customer Service Representative
Lemont Park District
Lemont, IL
05.2022 - 09.2022
- Assisted customers with inquiries, providing accurate information and support.
- Resolved customer complaints, ensuring satisfaction and retention.
- Handled transaction processing efficiently using point-of-sale systems.
- Coordinated scheduling of park programs and activities for optimal attendance.
Education
Associate of Science - General Education
Florida Atlantic University
Boca Raton, FL04.2026
High School Diploma -
Lemont Township High School
Lemont, IL05.2024
Skills
- Flexible scheduling
- Conflict resolution
- Excellent communication
- Customer service
- Cash handling
- Telephone etiquette
- Active listening
- Complaint handling
Timeline
Babysitter
Bermea Family
03.2023 - Current
Front Desk Receptionist
Hanex Utilities
05.2022 - 08.2024
Customer Service Representative
Lemont Park District
05.2022 - 09.2022
Associate of Science - General Education
Florida Atlantic University
High School Diploma -
Lemont Township High School