Alexandra Delgado

• Served as floating Medical Customer Service Representative, gaining expertise across Primary Care, Specialty Clinics, Urgent Care, and Ambulatory Surgery.
  Coordinated scheduling for high-volume medical appointments, enhancing patient flow and minimizing wait times.
  Processed check-in and check-out efficiently, ensuring seamless clinic operations.
  Managed large volumes of calls with a high rate of correct routing and patient satisfaction.
  Utilized Epic EHR system effectively, maintaining accurate records to support continuity of care.
  Recognized for adaptability and quick learning in delivering efficient, patient-centered service.

• Delivered exceptional customer service at Publix, progressing from counter staff to wedding and event cake decorator. Consistently focused on total customer satisfaction by listening attentively, offering personalized solutions, and ensuring every client felt valued. Built strong customer loyalty through reliability, creativity, and a friendly, professional approach, contributing to a positive and service-driven environment.
• Developed event timelines to ensure smooth execution of activities.

Cared for three children (ages 5, 2, and newborn), including one with Level 1 Autism Spectrum Disorder and ADHD, providing personalized support, structured routines, and emotional guidance.

• Assisted children with daily routines and personal care needs.
• Collaborated with parents to establish schedules and communication plans.
• Implemented behavior management strategies to support positive interactions.

Caregiver Experience: Provided personalized care for a 25-year-old woman with Down syndrome. Main responsibilities included following medical instructions, assisting with daily routines and basic needs, and maintaining excellent communication with her parents to ensure her overall well-being, safety, and comfort.

• Cared for children with special needs in a safe and supportive environment.
• Developed individualized routines to meet each child's unique requirements.