ALEXANDRA DENA
Midland,TX
Summary
Bilingual and knowledgeable in dispatch and solid background in front office administration. Efficiently managed day-to-day operations and enhanced client satisfaction through exceptional service. Demonstrated problem-solving abilities and adept at multitasking in fast-paced environment.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Truck Dispatcher
Elite Transports LLP
Pecos, TX
04.2024 - Current
- Developed schedules balancing driver availability with client demand to maximize productivity.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Scheduled and dispatched drivers to locations in Pecos, Orla , Mentone , Midland & New Mexico area.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Utilized customer feedback to improve customer service.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Dispatcher
Vulcan Transportation
Midland, TX
01.2023 - 04.2024
- Coordinated daily dispatch operations to optimize route efficiency and service delivery.
- Monitored real-time communication between drivers and clients to ensure timely updates and responsiveness.
- Directed dispatching, routing, and tracking of 38 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
Fleet Administrative Assistant
Resilient Oilfield Services
Midland, TX
01.2020 - 09.2022
- Coordinated fleet scheduling to optimize vehicle utilization and reduce downtime.
- Streamlined communication between field teams and administrative staff to enhance workflow efficiency.
- Assisted in the development of efficient inventory management systems for parts and equipment.
- Managed vehicle registration renewals, ensuring compliance with relevant regulations and laws.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed filing system, entered data and completed other clerical tasks.
Front Office Administrator
Agility Energy Inc
Midland, TX
06.2017 - 02.2020
- Managed physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Reviewed documents and obtained additional information to complete the accurate paperwork and avoid delays.
- Worked with vendors to obtain quotes, negotiate contracts and handle shipments.
- Prepared documents for trucks and trailers, coordinating support actions for smooth execution and maintaining up-to-date annual inspection and maintenance records.
- Mantained utmost professionalism when interacting with customers by telephone or in-person to answer their questions and provide general information or direct to appropiate personnel.
Education
High School Diploma -
Robert E Lee High School
Midland, TXSkills
- DOT Knowledge
- Regulatory compliance
- Route optimization
- Quickbooks
- Open Invoice / Open Ticket
- Organizational management
- Bilingual
- Effective communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Truck Dispatcher
Elite Transports LLP
04.2024 - Current
Dispatcher
Vulcan Transportation
01.2023 - 04.2024
Fleet Administrative Assistant
Resilient Oilfield Services
01.2020 - 09.2022
Front Office Administrator
Agility Energy Inc
06.2017 - 02.2020
High School Diploma -
Robert E Lee High School