ALEXANDRA DIAKOS
Lodi
Summary
Dynamic and results-oriented healthcare administrator with over 10 years of progressive experience at a leading medical center, specializing in patient transfer logistics, EMS project coordination, and operational supervision. Proven track record of driving efficiency and fostering team collaboration while managing complex projects from conception to completion. MBA graduate recognized for leadership in both clinical and administrative settings, dedicated to enhancing patient care and achieving operational excellence. Committed to leveraging expertise to streamline processes and improve healthcare delivery outcomes.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Supervisor, Transfer Center
Hackensack University Medical Center
2024 - Current
- Oversee 24-hour departmental business and operations, making key administrative decisions to ensure seamless patient flow.
- Lead departmental meetings, drive accountability, and act as a proxy for the Manager in their absence to ensure continuity of leadership.
- Manage employee lifecycle processes, including recruitment, onboarding, performance tracking, and separation.
- Proactively track and maintain all employee licenses and certifications, ensuring 100% compliance with regulatory standards.
- Represent the HMH Transfer Center on key committees and task forces, fostering collaborative growth and reflecting a positive, progressive image.
EMS Project Coordinator
Hackensack University Medical Center
09.2022 - Current
- Directed a wide range of internal and external EMS projects, including educational programs, community outreach, and medical center-sponsored events.
- Developed, managed, and tracked project budgets, successfully coordinating with vendors to ensure all projects remained within financial guidelines.
- Served as a key liaison between EMS and other hospital departments, facilitating collaboration and streamlining communication to improve outcomes.
- Managed all EMS capital projects, from coordinating business plans to executing purchase orders.
- Compiled and analyzed monthly and annual departmental statistics to inform leadership and guide strategic decisions.
Intake Coordinator
Hackensack University Medical Center
12.2020 - 09.2022
- Managed the coordination of all new patient intakes, efficiently inputting and managing patient data using the EPIC platform.
- Handled a high volume of phone calls and emails, providing critical support and resources to patients' families.
- Assisted department physicians and the Director with complex scheduling and chart retrieval for clinical review.
Transfer Center Registrar
Hackensack University Medical Center
12.2018 - 12.2020
- Facilitated and coordinated inbound and outbound patient transfers, ensuring proper patient placement and adherence to capacity protocols.
- Collaborated with physicians, nurses, admissions, and MICCOM dispatch to arrange appropriate transportation and care.
- Maintained accurate and detailed case notes within the EPIC platform, ensuring data integrity for all patient movements.
Emergency Medical Technician
Hackensack University Medical Center
01.2015 - 12.2018
- Administered emergency medical care to patients in critical situations.
- Assisted in patient assessments and vital sign monitoring during transport.
- Operated medical equipment, including defibrillators and oxygen delivery systems.
- Collaborated with healthcare teams to develop effective treatment plans.
- Ensured compliance with safety protocols and infection control measures.
- Participated in ongoing training to maintain certifications and enhance skills.
Emergency Medical Technician
Englewood Hospital and Medical Center
04.2014 - 07.2019
- Provided critical Basic Life Support (BLS) to sick and injured patients in high-stress environments, adhering strictly to NJ State EMT protocols.
- Safely transported patients to medical facilities, delivering clear and concise verbal and written reports to medical staff to ensure continuity of care.
Education
Master of Business Administration - Business Administration
University of Arizona Global Campus
10-2023
Bachelor of Science - Business Administration, Healthcare Management
Walden University
07-2021
Associate of Science - Hotel and Restaurant Management
Bergen Community College
12-2010
Skills
- Healthcare Operations Management
- Patient Transfer & Coordination
- Project & Budget Management
- Team Leadership & Development
- Process Improvement
- Data Analysis & Reporting
- Vendor & Stakeholder Relations
- Regulatory Compliance
- Technical Skills: EPIC Platform, PeopleSoft, Microsoft Office Suite, Google Suite
Certification
- NJ State Certified Emergency Medical Technician (EMT-B)
- Prehospital Trauma Life Support (PHTLS)
- AHA CPR and First Aid Certification
- Supervisory & Leadership Class - Bergen County EMS Training Center
- Listen, Lead, Learn: Using Crew Resource Management in Patient Care
- EMS Line Officer Class - Bergen County EMS Training Center
Languages
English
Native or Bilingual
Interests
- Adventure Travel
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Documenting and sharing travel experiences
- Playing Sports
- Cooking
- Fundraising Events
- Animal Welfare Advocacy
- Volunteer Work
- Participating in fundraising events to support local charities, schools, or community projects
- Team Sports
- Music
Timeline
EMS Project Coordinator
Hackensack University Medical Center
09.2022 - Current
Intake Coordinator
Hackensack University Medical Center
12.2020 - 09.2022
Transfer Center Registrar
Hackensack University Medical Center
12.2018 - 12.2020
Emergency Medical Technician
Hackensack University Medical Center
01.2015 - 12.2018
Emergency Medical Technician
Englewood Hospital and Medical Center
04.2014 - 07.2019
Bachelor of Science - Business Administration, Healthcare Management
Walden University
Associate of Science - Hotel and Restaurant Management
Bergen Community College
Supervisor, Transfer Center
Hackensack University Medical Center
2024 - Current
Master of Business Administration - Business Administration
University of Arizona Global Campus
Awards & Affiliations
Award: Hackensack University Medical Center-Medical/Dental Scholarship - June 2021,
Member: Women in Leadership, Pride and Allies, and Aspiring Women Leaders TMRGs - HUMC
Culture and Wellbeing Champion - HUMC & Network Culture Team - HMH
Member: Lodi Moose Lodge 1951