ALEXANDRA DIANA MARIA GHOSH
New York,NY
Summary
A recent Business Graduate with several years of work experience in a variety of industries. I am Career focused individual with pans to continuing my career in Business/Consulting/ Marketing/ Finance and the Entertainment Industry. I am open to other potential industries, where I could use my Skills and knowledge.
Overview
9
9
years of professional experience
Work History
Recruitment Consultant
Roc Search Ltd
London
08.2023 - Current
- My role here involved a complete '360 Recruitment' approach
- Finding suitable Candidates for Roles
- Finding Clients and understanding their Requirements
- Business Development
- Securing Contracts and Orders
- Meetings and Presentations with Clients and Internal Management
Cashier Manager
Betfred
London
04.2023 - 09.2023
- Company Overview: This was a customer focused role at Betfred Casinos
- Delivered outstanding customer care with proactive sales and listening skills
- Handled cash and card payments and maintaining customer confidentiality
- The Maintenance of Health and Safety in the customer areas
- This was a customer focused role at Betfred Casinos
Costumer service assistant
Merkur Cashino
London
03.2021 - 04.2022
- Company Overview: This was a customer focused role at Betfred Casinos
- The Maintenance of excellent client satisfaction by providing a professional and courteous service to our customers
- Encouraged customers to join in-store reward programs, promoting loyalty and increasing sales
- The Maintenance of Health and Safety in the customer areas
- Monitoring stock levels of consumer goods
- This was a customer focused role at Betfred Casinos
Travel Agent
Centre Parks
London
01.2020 - 12.2020
- Company Overview: This was a customer care role
- I Resolved conflicts and negotiated mutually beneficial agreements for our customers
- Regular Internal meetings to stay current with processes and procedures to insure we offered the best experience for our customers
- Assisting customers at anytime on any travelling enquires
- This was a customer care role
Department Store Sales Demonstrator
Hamleys
London
08.2017 - 12.2017
- Company Overview: This was a customer focused role
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs
- Greeted customers and helped with selecting merchandise finding accessories and completing purchases
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers
- Educated customers on product and service offerings, engaging in special offers and promotions to increase sales
- This was a customer focused role
Bilingual Customer Service Agent
Secret Escapes
London
01.2017 - 07.2017
- Company Overview: This was a customer focused role
- Help resolve client problems quickly with superior customer service
- Assisting costumers with travelling enquiries and communicating with third parties if necessary
- Helping costumers' book, refund or amend Trips as-well as holidays aboard
- This was a customer focused role
Store Supervisor
Joy the store
London
01.2016 - 07.2016
- Company Overview: This was a customer focused role at Betfred Casinos
- Monitoring and caring out Key Performance Indicator actions in the store
- Promote continuous improvement with our store team
- Encourage proactive working and critical thinking for our staff
- This was a customer focused role at Betfred Casinos
Education
Batchelor of Arts Degree - Business
Arden University
London10.2022
Higher National Certificate (HNC) - Performing Arts
City & Islington College
London08.2019
Level 3 Diploma - Performing Arts
City & Islington College
London08.2017
GCSEs (German Equivalent) -
09.2016
Skills
- Presentations and public speaking
- Stakeholder Management
- Customer-focused
- Taking on Leadership roles
- Microsoft office (Excel, Word, PP)
- Marketing
- Problem Solving
- Excellent Time management
Timeline
Recruitment Consultant
Roc Search Ltd
08.2023 - Current
Cashier Manager
Betfred
04.2023 - 09.2023
Costumer service assistant
Merkur Cashino
03.2021 - 04.2022
Travel Agent
Centre Parks
01.2020 - 12.2020
Department Store Sales Demonstrator
Hamleys
08.2017 - 12.2017
Bilingual Customer Service Agent
Secret Escapes
01.2017 - 07.2017
Store Supervisor
Joy the store
01.2016 - 07.2016
Batchelor of Arts Degree - Business
Arden University
Higher National Certificate (HNC) - Performing Arts
City & Islington College
Level 3 Diploma - Performing Arts
City & Islington College