Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALEXANDRA DIANA MARIA GHOSH

New York,NY

Summary

A recent Business Graduate with several years of work experience in a variety of industries. I am Career focused individual with pans to continuing my career in Business/Consulting/ Marketing/ Finance and the Entertainment Industry. I am open to other potential industries, where I could use my Skills and knowledge.

Overview

9
9
years of professional experience

Work History

Recruitment Consultant

Roc Search Ltd
London
08.2023 - Current
  • My role here involved a complete '360 Recruitment' approach
  • Finding suitable Candidates for Roles
  • Finding Clients and understanding their Requirements
  • Business Development
  • Securing Contracts and Orders
  • Meetings and Presentations with Clients and Internal Management

Cashier Manager

Betfred
London
04.2023 - 09.2023
  • Company Overview: This was a customer focused role at Betfred Casinos
  • Delivered outstanding customer care with proactive sales and listening skills
  • Handled cash and card payments and maintaining customer confidentiality
  • The Maintenance of Health and Safety in the customer areas
  • This was a customer focused role at Betfred Casinos

Costumer service assistant

Merkur Cashino
London
03.2021 - 04.2022
  • Company Overview: This was a customer focused role at Betfred Casinos
  • The Maintenance of excellent client satisfaction by providing a professional and courteous service to our customers
  • Encouraged customers to join in-store reward programs, promoting loyalty and increasing sales
  • The Maintenance of Health and Safety in the customer areas
  • Monitoring stock levels of consumer goods
  • This was a customer focused role at Betfred Casinos

Travel Agent

Centre Parks
London
01.2020 - 12.2020
  • Company Overview: This was a customer care role
  • I Resolved conflicts and negotiated mutually beneficial agreements for our customers
  • Regular Internal meetings to stay current with processes and procedures to insure we offered the best experience for our customers
  • Assisting customers at anytime on any travelling enquires
  • This was a customer care role

Department Store Sales Demonstrator

Hamleys
London
08.2017 - 12.2017
  • Company Overview: This was a customer focused role
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs
  • Greeted customers and helped with selecting merchandise finding accessories and completing purchases
  • Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers
  • Educated customers on product and service offerings, engaging in special offers and promotions to increase sales
  • This was a customer focused role

Bilingual Customer Service Agent

Secret Escapes
London
01.2017 - 07.2017
  • Company Overview: This was a customer focused role
  • Help resolve client problems quickly with superior customer service
  • Assisting costumers with travelling enquiries and communicating with third parties if necessary
  • Helping costumers' book, refund or amend Trips as-well as holidays aboard
  • This was a customer focused role

Store Supervisor

Joy the store
London
01.2016 - 07.2016
  • Company Overview: This was a customer focused role at Betfred Casinos
  • Monitoring and caring out Key Performance Indicator actions in the store
  • Promote continuous improvement with our store team
  • Encourage proactive working and critical thinking for our staff
  • This was a customer focused role at Betfred Casinos

Education

Batchelor of Arts Degree - Business

Arden University
London
10.2022

Higher National Certificate (HNC) - Performing Arts

City & Islington College
London
08.2019

Level 3 Diploma - Performing Arts

City & Islington College
London
08.2017

GCSEs (German Equivalent) -

09.2016

Skills

  • Presentations and public speaking
  • Stakeholder Management
  • Customer-focused
  • Taking on Leadership roles
  • Microsoft office (Excel, Word, PP)
  • Marketing
  • Problem Solving
  • Excellent Time management

Timeline

Recruitment Consultant

Roc Search Ltd
08.2023 - Current

Cashier Manager

Betfred
04.2023 - 09.2023

Costumer service assistant

Merkur Cashino
03.2021 - 04.2022

Travel Agent

Centre Parks
01.2020 - 12.2020

Department Store Sales Demonstrator

Hamleys
08.2017 - 12.2017

Bilingual Customer Service Agent

Secret Escapes
01.2017 - 07.2017

Store Supervisor

Joy the store
01.2016 - 07.2016

Batchelor of Arts Degree - Business

Arden University

Higher National Certificate (HNC) - Performing Arts

City & Islington College

Level 3 Diploma - Performing Arts

City & Islington College

GCSEs (German Equivalent) -

ALEXANDRA DIANA MARIA GHOSH