Alexandra Dowd

I have previous barista training from a prior employment as well. Every cafe is different and has varying equipment, suppliers, and customer base. I am trained and highly skilled at making espresso beverages and food. I am certified in food safety and handling. I processed customer transactions efficiently using point-of-sale systems. I provided exceptional customer service, addressing inquiries and resolving issues promptly. I maintained accurate cash drawers, ensuring balanced registers at end of shifts, as well as assisted in training new staff on operational procedures and customer interaction standards.

Reference: Juan Caruso (206) 601 0091

I was contracted to be Janitorial manager and later Lodging and Maintenance technician at Islandwood, which houses a UW higher education program in environmental sciences and hosts various summer camps, weddings and business events. I oversaw 6 to 12 employees daily and self developed a highly efficient protocol delegating my janitorial staff into teams to clean and turn over hotel rooms that would host the guests for various overnight activities at a minimum of twice weekly. My job included communicating with other Islandwood staff in neighboring departments via email and WhatsApp to address budgeting and inventory needs as well as scheduling all guests and managing scheduling conflicts. I communicated with clients directly about what would be expected, what we could and did provide, and fielded any complaints and accessibility requests. Most of our room accommodations were identical across the board but we did have a handful of disability accommodating rooms so it was a part of my job to be the first and last point of contact between the guests and their experience upon arrival. My daily duties included reviewing guest placement and making any necessary adjustments. I was also a maintenance technician which included fielding calls about any amenities in the rooms that had gone awry, ie. broken light fixtures, blinds, thermostats, faucets, etc. I remained on site as a point of contact for technical difficulties. I was very good at this job, so much so that I was hired on as a part time contractor for a neighboring higher end hotel.

Reference: Tyler Smiley (360) 621 9721

• Handled cash and credit transactions accurately, providing change as needed.
• Served meals and beverages to guests with prompt and courteous attention.
• Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
• Recommended menu items based on customer preferences and dietary restrictions.
• Managed customer orders efficiently, ensuring accuracy and satisfaction.
• Trained new staff on restaurant protocols, menu knowledge, and customer service excellence.
• Assisted in inventory management, tracking supplies and placing orders when necessary.
• Upheld high sanitation and safety standards while delivering and serving food.

Reference: Denny (206) 633-2751

My job duties included POS cashiering over the counter service for food and beverages, accuracy in knowledge, communication, and service of changing menu items and promotions, rotating beer and wine products, maintenance and cleanliness of restaurant, outdoor seating area and restrooms, stock orders, inventory, daily sales reporting, working closely with both FOH and BOH teams to ensure quality control and customer satisfaction, opening and closing checklists and responsibilities, etc.

Reference: Dan Baird (206) 713 2935

I oversaw employees, optimized the schedule to keep coverage and service in line with forecasted demands, counted cash drawer at start and end of each shift, took inventory and kept accurate accounting records of monitored sales, processed POS cash, credit, EBT and refund transactions, checked identification for alcohol and tobacco sales, trained team members for handling various aspects of sales, complicated issues and difficult customers, security, restocked, cleaned and organized store.

Reference: Jay 1 (510) 461 4638

I counted cash in register drawer at beginning and end of shift, kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies, checked identification for alcohol sales, prepared beverages and worked closely with BOH staff to fill food orders for customers, bussed and reset tables, efficiently kept dining room and work areas clean, took phone reservations, orders and other messages, managed register and closed daily sales reports backing up inventory usage numbers.

Reference: Steve 1 (360) 319 9040

I started as a hostess and I greeted all customers at walk-in, anticipated and addressed their needs, answered guest inquires and resolved issues, maintained guest turnover and server rotation in an effective, cleanly and timely manner to accurately accommodate guests, managed phone reservations and messages, and performed maintenance and sanitation of restrooms and all work areas. I was quickly promoted to server where my responsibilities included guiding customers through all menus, demonstrating advanced knowledge of specifics, coordinating with both FOH and BOH staff to maximize efficiency, maintaining inventory, reordering and restocking supplies, training new servers on expectations and delivering food and beverage items to guests to fulfill orders, etc.

Reference: Star Vagelaras (360) 255 2048

I organized formal events such as weddings, private parties, business events, etc., drove commercial vehicles to and from venues for buffets and sit down meals, collaborated with clients to plan event menus, budgets, and venues, sourced and selected food and beverage suppliers for contracted events, replenished banquet stations and verified food temperatures and cleanliness of service areas, set up and disassembled food service stations, equipment and furniture per guest or contract specifications.

Reference: Kris 1 (206) 755 9575