Alexandra Dunham
East Islip,NY
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Clerk
Marconi Manor
Islip , NY
2022.06 - Current
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Provided excellent customer service to ensure satisfaction.
- Answered telephones, directed calls, and took messages.
- Delivered messages and ran errands.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Copied, sorted and filed records of office activities and business transactions.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Trained staff members to perform work activities and use computer applications.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Assisted customers with inquiries and complaints in a professional manner.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
Catering Server
Marconi Manor
Islip , NY
2010.05 - Current
- Prepared and served food items to guests in a timely manner.
- Maintained cleanliness of the buffet area, including setting up and breaking down the buffet table.
- Assisted other servers in carrying trays of food from kitchen to dining area.
- Provided excellent customer service throughout the duration of an event.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Communicated effectively with co-workers to ensure smooth operation during events.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Removed trays and stacked dishes for return to kitchen after finished meals.
Waitress
Ruby Tuesday
Deer Park , NY
2019.08 - 2020.10
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests..
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Cashier
Tropical Smoothie
Hauppauge , NY
2019.04 - 2019.07
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Associate of Arts - Liberal Arts And General Studies
Suffolk County Community College
Brentwood, NY09.2019
High School Diploma -
East Islip High School
Islip Terrace, NY06.2015
Skills
- Event Setup
- Menu Knowledge
- Food Assembly
- Cleaning and Sanitizing
- Guest Service
- Safe Food Handling
- Cash Handling
- Customer Assistance
- POS System Operations
- Written and Verbal Communication
- Issue Resolution
- Honest and Reliable
Certification
- Physical Therapy Aide at BOCES - 2020
Timeline
Clerk
Marconi Manor
2022.06 - Current
Waitress
Ruby Tuesday
2019.08 - 2020.10
Cashier
Tropical Smoothie
2019.04 - 2019.07
Catering Server
Marconi Manor
2010.05 - Current
Associate of Arts - Liberal Arts And General Studies
Suffolk County Community College
High School Diploma -
East Islip High School
- Physical Therapy Aide at BOCES - 2020
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