Hi, I’m
Alexandra Dykes
San Antonio,TX
Summary
Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need.
Overview
3
years of professional experience
Work History
Angelo State University
Resident Assistant
01.2023 - Current
Job overview
- Provided crisis intervention and support services to students to minimize intensity of emotional, mental and behavioral reactions to crisis.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Collaborated with residential team to maximize effective and efficient operations.
- Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
- Responded to room transfers, incident reports, and maintenance requests.
- Developed and enforced safety policies and procedures to drive safety and well-being of students.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
Angelo State University
Weight Room Supervisor
08.2022 - 01.2023
Job overview
- Inspected equipment to maintain proper functioning during peak activity.
- Implemented strategies to enable team members to provide quality services to clients.
- Resolved customer complaints or problems to decrease escalation issues to corporate.
- Strengthened communication skills through regular interactions with others.
- Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
N.E.I.S.D
KIN Assistant
09.2021 - 05.2022
Job overview
- Monitored students in computer lab to enforce proper use of resources.
- Enforced rules and instructions to maintain discipline.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Graded and provided feedback on assignments.
- Helped teacher prepare instructional material and displays.
- Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.
Six Flags Fiesta Texas
Aquatics Supervisor
02.2020 - 08.2021
Job overview
- Facilitated hiring, training and evaluation of staff.
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
- Monitored workers for performance, professionalism and service quality.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
- Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
- Trained workers in service policies, safety requirements and specifics of activities.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Enhanced customer service based on feedback from guests.
- Collaborated with cross-functional staff to enrich aquatic programs by coordinating schedule with general program operations.
Education
Angelo State UniversitySan Angelo, TX
Bachelor of Arts from Mass Media
05.2026
Johnson High SchoolSan Antonio, TX
High School Diploma
05.2022
University Overview
- Honoree of Cumm Lade
- 3.9 GPA
- University of Mississippi Scholarship Recipient
- Entrepreneurship and Small Business certification
Skills
- Individualized Instruction
- Resident Support
- Active Listening Skills
- Policy Reinforcement
- Communication and Interpersonal Skills
- Small Group Support and Assistance
- Community Safety
- Emergency Situations
- Daily Reports
- Accident Prevention
- Cardiopulmonary Resuscitation (CPR)
- Customer Needs Assessments
Timeline
Resident Assistant
Angelo State University
01.2023 - Current
Weight Room Supervisor
Angelo State University
08.2022 - 01.2023
KIN Assistant
N.E.I.S.D
09.2021 - 05.2022
Aquatics Supervisor
Six Flags Fiesta Texas
02.2020 - 08.2021
Angelo State University
Bachelor of Arts from Mass Media
Johnson High School
High School Diploma