Alexandra Elizondo
Laredo
Summary
Dynamic professional with extensive experience at Gonzalez Agency LLC, excelling in client retention and effective communication. Proven ability to assess customer needs and deliver tailored insurance solutions. Skilled in Microsoft Office and problem-solving, consistently enhancing client satisfaction and fostering strong relationships. Committed to maintaining high standards of service and support.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Agency Producer/Customer Service
Gonzalez Agency LLC
Laredo
09.2015 - Current
- Navigated computer system to look up customer information and update policies.
- Responded to queries, solved, or referred problems and followed up with clients to increase satisfaction.
- Fostered strong relationships with current and prospective clients to maintain client retention.
- Assisted in the development and implementation of customer service policies and procedures.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided clients with personalized insurance policy recommendations based on individual needs.
Habilitation Provider
Texas Visiting Nurse Service
Laredo
06.2013 - 12.2016
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Assisted individuals with daily activities, such as bathing, dressing, and eating.
- Maintained accurate records of client progress and services provided.
Customer Service Representative
Convergys Inbound Call Center
Laredo
02.2012 - 06.2013
- Worked in the tech department for an internet company out of town.
- Managed high volume inbound calls efficiently and professionally.
- Resolved customer complaints through effective communication and problem-solving.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
Education
High School Diploma -
United High School
Laredo, TX05-2009
Skills
- Microsoft Excel
- Hospitality
- Front desk
- Computer skills
- Organizational skills
- Microsoft Word
- Microsoft Office
- Microsoft Outlook
- Client retention
- Problem solving
- Effective communication
- Time management
Certification
P&C License
Additional Information - Computer Skills
30 Words Per Minute, Email Software (Outlook, Thunderbird, etc), Internet Browser (Internet Explorer, Firefox, etc), Personal Computers, Presentation Software (Powerpoint, Flash, etc), Spreadsheet Software (Calc, Excel, etc), Word Processing Software (Word, WordPerfect, etc)
Timeline
Agency Producer/Customer Service
Gonzalez Agency LLC
09.2015 - Current
Habilitation Provider
Texas Visiting Nurse Service
06.2013 - 12.2016
Customer Service Representative
Convergys Inbound Call Center
02.2012 - 06.2013
High School Diploma -
United High School