Alexandra Espinoza
Las Vegas,USA
Summary
Hi, I'm Alexandra, a dedicated guest services specialist with a strong background in concert venue operations and VIP guest assistance. Skilled in creating memorable, high-quality experiences through excellent communication, attention to detail, and proactive problem-solving. Passionate about expanding my knowledge of backstage processes and developing a long-term career in the entertainment and live events industry.
Overview
7
7
years of professional experience
Work History
Guest Experience Representative
Sphere
Las Vegas, USA
08.2023 - Current
- Inspected guest areas for safety compliance and ensured clear emergency exits.
- Welcomed and assisted guests, managing ticket scanning and seating efficiently.
- Controlled access to restricted areas, validated credentials, and supported VIP services.
- Assisted guests with disabilities by providing necessary equipment and coordinating services.
- Addressed inquiries regarding events and amenities, escalating issues as necessary.
- Fostered welcoming atmosphere through attentive service and prompt assistance.
Sales Associate
Daiso
Las Vegas, USA
06.2025 - 08.2025
- Enhanced customer engagement through tailored service, driving repeat visits and sales growth.
- Elevated customer experience by boosting product knowledge and ensuring optimal presentation.
- Processed transactions accurately, maintaining an organized store environment.
- Informed customers about promotions, increasing sales and encouraging product discovery.
- Conducted inventory checks, supporting administrative tasks for seamless operations.
- Participated in store operations, adhering to guidelines for a smooth workflow.
- Collaborated with team members to uphold store organization and efficiency.
Crew Worker
McDonald's
Las Vegas, USA
01.2022 - 07.2024
- Delivered exceptional customer service, fostering loyalty through prompt and friendly interactions.
- Executed efficient preparation of drinks and desserts in drive-thru, ensuring timely service.
- Assisted Spanish-speaking customers to improve communication and satisfaction.
- Operated machinery safely, achieving an 80% reduction in workplace accidents.
- Performed managerial tasks while effectively multitasking across various responsibilities.
Sales Associate
Zumiez
Las Vegas, USA
11.2021 - 01.2022
- Organized stockroom shelves by size, color, and style for efficient retrieval.
- Maintained cleanliness of store environment, ensuring pristine floors and displays.
- Executed cashier duties, including payment processing and issuing receipts.
- Restocked shelves to maintain optimal inventory levels.
- Upsold items based on customer interests to enhance sales opportunities.
- Handled customer complaints professionally to ensure satisfaction.
- Assisted customers with product selection, sizing, and styling recommendations.
- Conducted regular inventories to monitor stock levels and trends.
Crew Worker
Frutas Y Cocos Locos, Broadacres
Las Vegas, USA
11.2018 - 01.2019
- Prepared and served food while maintaining hygiene standards and customer satisfaction.
- Assisted in unloading food trucks, verifying produce quality for optimal freshness.
- Set up food stands, monitored stock levels and temperature settings.
- Handled transactions with precision, ensuring accurate change for customers.
- Delivered exceptional service by engaging with patrons to create a welcoming environment.
- Streamlined food preparation processes, enhancing efficiency and ensuring timely service during peak hours.
- Coordinated unloading of food trucks, swiftly making high-quality produce available for service.
- Implemented inventory tracking system, reducing waste and optimizing product availability.
Education
Associate Of Art -
College Of Southern Nevada
05.2023
Fashion Design/Graphic Design/Art -
Southwest Career And Technical Academy
05.2022
Skills
- Adobe After Effects and Photoshop
- Fashion design and pattern making
- Team leadership and collaboration
- Verbal/written communication
- Sales and customer engagement
- Inventory management and cash handling
- Attention to detail
- Problem solving
Additional Information - Baking Business
Cryb4bys.Treats, Specializes in crafting delicious, custom-designed cakes, cookies, cupcakes, and pastries. Offers gluten-free options and personalized, high-quality baked goods.
Websites
Volunteering And Leadership
- Kpop Club Dancer, 08/01/18, 03/01/22
- Dance Club Dancer/Choreographer, 08/01/19, 03/01/22
- FIDM Club Member, 08/01/20, 03/01/22
- Women's Group President, 09/01/21, 03/01/22
- Sphere Weekend Volunteer, 08/9/25
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Korean
Limited
Timeline
Sales Associate
Daiso
06.2025 - 08.2025
Guest Experience Representative
Sphere
08.2023 - Current
Crew Worker
McDonald's
01.2022 - 07.2024
Sales Associate
Zumiez
11.2021 - 01.2022
Crew Worker
Frutas Y Cocos Locos, Broadacres
11.2018 - 01.2019
Associate Of Art -
College Of Southern Nevada
Fashion Design/Graphic Design/Art -
Southwest Career And Technical Academy