Alexandra Falenofoa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer-oriented General Manager with many years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Meridian Fitness Club
08.2019 - Current
- Greet visitors and members upon arrival, offered assistance and answered questions to build rapport and retention.
- Managed front desk maintenance of client records and financial data.
- Perform weekly inventory for office supplies and memberships and detailed information in audit reports.
- Respond to telephone, email, and in-person inquiries.
- Prepared monthly employee work schedules for team members.
- Hired suitable candidates for our employee team.
- Schedule appointments for trainers and masseuse.
- Manage and oversee front desk staff.
- Prepared pay-roll for employees.
- Created a website to better connect with our clients.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Manager
Dairy Queen
01.2017 - 07.2019
- Supervised other employees as well as performed managerial tasks such as handling money.
- Maintaining quality assurance and customer service.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Transferred - Criminal Justice
College of Southern Maryland
La Plata, MDNo Degree - Health Sciences
University of Maryland Global Campus
Skills
- Efficient multi-tasker
- Time Management
- Customer Relations
- Administrative Skills
- Deadline-oriented
- Proficient on Microsoft and computer skills
- Attention to detail
Certification
Heartsaver CPR AED
Timeline
General Manager
Meridian Fitness Club
08.2019 - Current
Assistant Manager
Dairy Queen
01.2017 - 07.2019
Transferred - Criminal Justice
College of Southern Maryland
No Degree - Health Sciences
University of Maryland Global Campus
Heartsaver CPR AED
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