Alexandra Fencl
Fernandina Beach
Summary
Dynamic professional with a proven track record at Citibank, excelling in loan processing and fostering client relationships. Demonstrates exceptional communication skills and financial acumen, ensuring high levels of customer satisfaction and compliance with banking regulations. Achieved significant client retention through meticulous documentation review and effective problem-solving.
Overview
6
6
years of professional experience
Work History
Substitute Teacher
Nassau County School District
07.2024 - Current
- Provided instruction and guidance to students in the absence of a regular teacher
- Organized lesson plans and activities for students
- Assisted with classroom management issues when needed
Elite Customer Service Representative
Citibank
01.2023 - 07.2024
- Handled customer service inquiries across various platforms, ensuring client concerns were resolved in a timely and professional manner
- Utilized multiple computer systems to manage and process loans, balance transfers, and payments, while maintaining accurate records
- Analyzed customer accounts to identify potential risks and provided solutions that aligned with company policies and clients' needs
- Worked with high-profile clients, processing confidential information and ensuring compliance with company regulations
- Addressed and resolved customer disputes, fostering client retention and minimizing operational losses
Sales Executive
Paxton Marketing
07.2022 - 01.2023
- Built and maintained strong relationships with clients, acting as a primary point of contact for customer inquiries and service needs
- Generated leads, conducted outreach, and followed up with prospective clients to ensure satisfaction and loyalty
- Applied sales forecasting models to anticipate demand and successfully pitch products and services based on customer needs
- Ensured a smooth customer experience from initial contact through to post-sale, fostering long-term business relationships
Server
Salt Life Food Shack
01.2019 - 06.2022
- Delivered outstanding guest service in a high-paced environment, multitasking between customer service, order taking, and drink preparation
- Ensured compliance with alcohol safety and responsible service policies while managing customer interactions
- Maintained a clean, organized bar area and handled cash transactions with accuracy and responsibility
- Managed cash and tips, balancing daily sales and ensuring all transactions were completed accurately
Education
Bachelor of Arts - Communications
Southern New Hampshire University
Hooksett, NH04.2023
Skills
- Loan processing
- Banking regulations
- Documentation review
- Credit analysis
- Loan origination
- File processing
- Banking
- Loan servicing
- Financial transactions expertise
- Credit
- Loans
- Financial history review
- Loan processing coordination
- Document review
- Team building
- Sales Techniques
- Communication Skills
- Reliability
- Time management abilities
Timeline
Substitute Teacher
Nassau County School District
07.2024 - Current
Elite Customer Service Representative
Citibank
01.2023 - 07.2024
Sales Executive
Paxton Marketing
07.2022 - 01.2023
Server
Salt Life Food Shack
01.2019 - 06.2022
Bachelor of Arts - Communications
Southern New Hampshire University
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