Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Alexandra Fleet

Virginia Beach,VA

Summary

Goal-oriented professional offering many years of experience within non-profit and for-profit organizations. Expert in advising business executives to achieve financial goals and growth targets. Accomplished in improving financial operations by introducing robust internal controls, processes, and standards. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

15
15
years of professional experience

Work History

Treasurer/Scholarship Chair/President

Hampton Roads Chief Petty Officer Spouse Associati
Virginia Beach , VA
2021.12 - Current
  • Ensured compliance with all applicable laws, regulations, and policies.
  • Researched and resolved discrepancies related to accounts receivable and payable issues.
  • Created detailed financial statements for senior leadership review.
  • Investigated variances between actual expenses vs projected budget results.
  • Implemented new procedures to improve internal controls over finances.
  • Managed cash flow forecasting activities in accordance with organizational goals.
  • Monitored and maintained financial records, including budgets, investments, and expenditures.
  • Developed and implemented policies to ensure responsible fiscal management.
  • Ensured timely payment of vendors and creditors through regular follow-ups.
  • Analyzed financial data to identify potential areas of improvement.
  • Analyzed financial data to identify potential areas of cost savings.
  • Provided support during the annual budgeting process by gathering data from various departments.
  • Presented financial information at board meetings as needed.
  • Prepared monthly bank reconciliations and general ledger entries.
  • Maintained compliance with all applicable federal, state, local regulations regarding finance operations.
  • Assisted with the preparation of annual budget reports and forecasts.
  • Created quarterly and annual budgets to support organizational needs and expenses.
  • Developed annual budget and compared actual expenses against projected budget.
  • Contacted non-compliant accounts to discuss payment options.
  • Compiled, prepared, and filed federal and state tax returns in compliance with regulatory standards.

Cashier/Floor Supervisor/Guest Services Associate

Kroger
Mechanicsville , VA
2009.07 - 2010.08
  • Analyzed financial data from previous shifts to identify discrepancies or errors in transactions.
  • Kept up-to-date on current promotions and specials offered at the store.
  • Resolved customer complaints promptly and professionally.
  • Developed strategies to improve customer service standards and increase profitability.
  • Assisted customers with returns or exchanges when needed.
  • Performed other tasks as assigned by management.
  • Ensured that cashiers performed their duties in accordance with company policy and procedures.
  • Supervised and trained new cashiers on register operations, customer service, and POS software.
  • Maintained a clean work area free from clutter or debris.
  • Performed daily opening and closing duties such as balancing registers, verifying bank deposits, reconciling petty cash funds.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Built and maintained working relationships with peers and upper management.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed payments promptly for customers to exceed productivity standards.
  • Increased likelihood of repeat business by building friendly relationships with customers.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Reconciled registers to prepare daily bank deposits.
  • Used Point of Sale register system to complete transactions.
  • Counted and balanced registers.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Processed credit card payments and counted back change and currency with accuracy rate.
  • Assisted with check-in and check-out procedures.
  • Tracked customer loyalty program rewards points for returning guests.
  • Greeted guests in a friendly and professional manner.
  • Managed lost and found items according to established protocols.
  • Resolved guest complaints in a timely and efficient manner.
  • Provided support during peak hours in order to maintain excellent customer service standards.
  • Provided guests with positive experience and professional impression.

Education

High School Diploma -

Regent University
Virginia Beach, VA
2005-06

Skills

  • Excel expertise
  • Regulatory adherence
  • Financial data evaluation
  • Corporate financial strategy
  • Excel proficiency
  • Banking best practices
  • Financial Due Diligence
  • Bank Card Handling
  • Cash Management
  • Product Recommendations
  • Drawer balancing
  • Cash Handling
  • Payment Processing
  • Cash Register Operation
  • Payment Collection
  • ID Verification
  • Customer Service
  • POS Systems
  • Customer Assistance
  • Credit and cash transactions
  • Strong leadership
  • Team Management
  • Attention to Detail
  • Multitasking
  • Professional Demeanor
  • Delegation and Supervision
  • Accepting payments
  • Listening Skills
  • Conflict resolution tactics
  • Guest service and assistance
  • Problem-solving skills
  • Administrative Skills

Affiliations

  • Volunteer with a non-profit chief spouse association
  • Love to read thriller/mystery books
  • Love Harry Potter
  • Beach Goer
  • Pool Goer
  • Pampered Chef Consultant

References

References available upon request.

Timeline

Treasurer/Scholarship Chair/President

Hampton Roads Chief Petty Officer Spouse Associati
2021.12 - Current

Cashier/Floor Supervisor/Guest Services Associate

Kroger
2009.07 - 2010.08

High School Diploma -

Regent University

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Alexandra Fleet