Alexandra Flores

• Championed a culture of ethical decision-making and compliance within the internal audit team through ongoing training and education initiatives.
• Identified personal development needs and embarked on additional Learning & Development Strategy to optimize business outcomes.
• Designed operational training initiatives that improved workforce readiness and strengthened organizational safety performance.
• Managed enterprise-wide learning records and compliance documentation for a growing workforce.
• Planned and executed company-wide onboarding and professional development programs for newly hired employees.
• Designed standardized training programs aligned with organizational goals, operational policies, and performance expectations.

• Directed daily operations across multiple teams while ensuring service delivery, staffing efficiency, and operational readiness.

• Led cross-functional initiatives to improve workflows, increase productivity, and enhance communication between departments.

• Collaborated with leadership to implement operational improvements resulting in greater efficiency and standardized processes.

• Supported workforce planning, recruitment, onboarding, and employee development initiatives.

• Managed operational projects from planning through execution while balancing competing priorities and organizational objectives.

• Utilized operational reporting and performance metrics to identify trends and improve decision-making.

• Coordinated logistics, scheduling, and resource allocation to support daily business operations.

• Partnered with senior leadership to execute strategic initiatives across multiple departments.

• Managed safety operations within one of Amazon's largest fulfillment centers supporting thousands of associates.

• Partnered with site leadership to improve operational efficiency, workplace safety, and regulatory compliance.

• Led cross-functional meetings involving operations, human resources, and senior leadership to execute organizational initiatives.

• Oversaw audits including HAZMAT, fire protection systems, environmental compliance, and financial controls.

• Managed workers' compensation, employee relations, incident investigations, and return-to-work programs.

• Developed operational safety strategies that reduced workplace risk while supporting business continuity.

• Conducted leadership coaching, employee development meetings, and performance discussions.

• Collaborated with regional leaders across the Amazon network to implement enterprise-wide operational improvements.

• Supported event operations at Madison Square Garden, Yankee Stadium, Citi Field, Barclays Center, UBS Arena, NYRR, MetLife Stadium, and other premier entertainment venues throughout New York.

• Conducted pre-event operational readiness activities, including equipment verification, resource deployment, and venue preparation to support seamless event operations.

• Coordinated rapid resource deployment and incident response while maintaining uninterrupted event operations.

• Partnered with venue operations, security teams, law enforcement, fire departments, and executive stakeholders to ensure coordinated event execution.

• Trained, coached, and evaluated newly hired personnel on operational procedures, communication standards, venue expectations, and organizational policies as a Field Training Officer.

• Thrived in fast-paced, high-pressure environments requiring rapid decision-making, resource allocation, cross-functional collaboration, and exceptional customer service.

• Partnered with executive leadership to ensure operational compliance, regulatory readiness, and achievement of organizational performance objectives.
• Managed departmental budget, operational forecasting, and resource allocation to achieve financial objectives.
• Monitored key performance indicators (KPIs) to improve operational performance, productivity, and customer experience.
• Directed recruitment, onboarding, coaching, and performance management for a growing workforce.
• Manages the development and growth of center personnel to ensure expansion of knowledge and competencies related to the operational activities of the business
• Oversaw daily business operations, including facilities, inventory management, compliance, employee relations, customer experience, and process improvement initiatives.
• Led cross-functional operational projects from planning through implementation while partnering with executive leadership to improve organizational performance.