Alexandra Gallant
Clarkston,MI
Summary
Motivated Michigan State University graduate with a Bachelor of Science in Criminal Justice and minors in Law, Justice, and Public Policy and Health and the Environment. Strong background in offering customer service, leadership development, and operational support through management training and hands-on professional experience. Highly organized, detail-oriented, and eager to apply analytical, communication, and problem-solving skills in dynamic professional environments.
Overview
4
4
years of professional experience
Work History
Management Trainee
Enterprise Mobility
Waterford, MI
09.2025 - Current
- Selected for a competitive management training program combining classroom instruction with hands-on operational experience
- Gained comprehensive exposure to branch operations, including sales, customer service, fleet management, and financial performance
- Supported customer interactions, rental transactions, and issue resolution to ensure high levels of customer satisfaction
- Analyzed business metrics such as revenue, utilization, and operating costs to support data-driven decision-making
- Trained in sales techniques, marketing strategies, and relationship-building to drive branch growth and customer retention
- Collaborated with branch staff and management to enhance operational efficiency and achieve performance goals
- Developed leadership skills through coaching, performance feedback, and real-world management scenarios
Nanny
Private Home
Rochester Hills, MI
05.2022 - 08.2025
- Provided a safe environment for the children through supervision and guidance of their activities.
- Developed positive relationships with each child by providing nurturing care.
- Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
- Performed light housekeeping duties related to childcare such as laundry or meal preparation.
- Instructed the children in proper behavior, manners, health habits.
- Assisted children with daily activities, such as dressing, bathing, and feeding.
- Planned age-appropriate activities to help foster physical, mental, and emotional development.
Host
Concord Hospitality Enterprises Company
East Lansing, MI
01.2024 - 05.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Retail Sales Associate
American Eagle Outfitters, Inc
Auburn Hills, MI
06.2022 - 08.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
Education
Bachelor of Science - Criminal Justice
Michigan State University
East Lansing, MI05-2025
Skills
- Positive and Professional
- Time Management
- Written and Oral Communication Skills
- Strategic Planning
- Customer Service
- Relationship Building
- Problem-Solving Skills
- Excellent Communication Skills
- Organized
- Detail oriented
References
References available upon request.
Timeline
Management Trainee
Enterprise Mobility
09.2025 - Current
Host
Concord Hospitality Enterprises Company
01.2024 - 05.2025
Retail Sales Associate
American Eagle Outfitters, Inc
06.2022 - 08.2023
Nanny
Private Home
05.2022 - 08.2025
Bachelor of Science - Criminal Justice
Michigan State University