JAZMINE COLEMAN
Summary
Dedicated worker with a passion for serving others. Great team member and able to perform duties with minimal supervision. Motivated to learn, grow and excel. Natural leader who is known for demonstrating a positive attitude while working diligently to accomplish tasks. Several years of experience working with colleagues, managers, and customers of diverse cultural backgrounds. Highly professional and dependable. Skilled in working under pressure and adapting to new situations and challenges. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
6
6
years of professional experience
Work History
Management Trainee
Enterprise Rent-A-Car
, GA
11.2023 - Current
- Improved management skills by participating in rigorous training programs and workshops.
- Exhibit a robust commitment to teamwork, open communication, and a receptive approach to constructive criticism, contributing to heightened productivity for both customers and colleagues.
- Increased customer satisfaction by providing guidance on ideal rental selections, meticulously taking into account individual preferences, budgetary limitations, and alignment with company policies.
- Streamlined the rental application process for efficiency, reducing processing time and improving client experience.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Analyzed sales data for accurate forecasting, enabling proactive adjustments to strategy as needed for maximum revenue generation.
- Mastered industry-specific software tools for efficient data analysis, reporting, and decision-making purposes.
HOSTESS
DOMINICK'S STEAKHOUSE
Scottsdale, AZ
10.2022 - 04.2023
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions regarding hours, wait times and specials.
- Built positive relationships with other front-of-house and kitchen staff
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Mentored new employees on procedures and policies to maximize team performance
- Accommodated guests with children and special needs to promote comfortable dining experience
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
ENTERTAINMENT ASSOCIATE
THE RIVERSIDE EPICENTER
Austell, GA
10.2018 - 08.2022
- Implemented data-driven decision-making strategies, improving overall business performance.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Navigated through computer systems to review information and respond appropriately to callers
- Maintained clear communication skills and team work during high volumes of customer flow
- Trained and mentored junior staff on customer service strategies and techniques.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Education
BACHELOR OF SCIENCE - PSYCHOLOGY
Grand Canyon University
Phoenix, AZ04.2023
Skills
- Good Work Ethic
- Team Collaboration
- Communication
- Friendly, Positive Attitude
- Teachable
- Mathematics
- Reliable
- Technical Proficiency
- Professional and Courteous
- Computer Skills
- Detail Oriented
- Reliable & Trustworthy
- Sales Techniques
Hobbies and Interests
- VOLUNTEER EXPERIENCE
- Word of Faith Homeless Ministry, Austell, GA October 2018- July 2019
- The Society of St. Vincent De Paul, Phoenix, AZ September 2019- Present
Timeline
Management Trainee
Enterprise Rent-A-Car
11.2023 - Current
HOSTESS
DOMINICK'S STEAKHOUSE
10.2022 - 04.2023
ENTERTAINMENT ASSOCIATE
THE RIVERSIDE EPICENTER
10.2018 - 08.2022
BACHELOR OF SCIENCE - PSYCHOLOGY
Grand Canyon University