Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Chetra Burton

Atlanta,GA

Summary

Experienced Management Trainee successful at adapting to changing conditions and efficiently learning new processes. Performance-driven and responsible leader passionate about driving growth and improvements across the board. Brings disciplined approach to in-store operations management. Motivated manger with successful track record of developing, enhancing and maintaining strong working relationships. Known for multi-tasking and meeting deadlines. Areas of knowledge include time management, winning and keeping customers and public speaking.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Management Trainee

Checkers Rally's
Decatur, GA
06.2023 - 12.2023
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.

Team Member

Popeyes® Louisana Kitchen
Bremen, GA
08.2022 - 06.2023
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Greeted customers upon entering the store with friendly demeanor.
  • Answered phone calls regarding inquiries about products or services.

Crew Chief

Taco Bell
Stockbridge, GA
07.2010 - 04.2018
  • Managed daily operations of team members to ensure efficient and successful completion of tasks.
  • Ensured all safety protocols were followed in accordance with FAA regulations.
  • Maintained team flexibility by teaching members all key roles.
  • Managed and controlled labor and consumable usage to drive assigned projects.

Manager

McDonald's
Niles, MI
10.2004 - 07.2010
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Organized special events such as conferences or training sessions for employees.
  • Monitored staff performance and addressed issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.

Education

High School Diploma -

Hartford High School
Hartford, MI
06-2000

Some College (No Degree) -

Southwestern Michigan College
Dowagiac, MI

Skills

  • Customer Service
  • Customer Relationship Management
  • Client Support
  • Payroll Coordination
  • Good Work Ethic
  • Customer Relations
  • Team Member Support
  • Inventory Control
  • Staff Training

Certification

  • certified shift manager indianapolis regional

Affiliations

  • Enjoy working with computer, Also enjoy working with children in Sunday school. Also Office work in A Word In Season church.

Timeline

Management Trainee

Checkers Rally's
06.2023 - 12.2023

Team Member

Popeyes® Louisana Kitchen
08.2022 - 06.2023

Crew Chief

Taco Bell
07.2010 - 04.2018

Manager

McDonald's
10.2004 - 07.2010

High School Diploma -

Hartford High School

Some College (No Degree) -

Southwestern Michigan College

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Chetra Burton