Melissa Bush
SAN ANTONIO,TX
Summary
Seasoned Management Trainee adept at learning new information quickly to maximize performance. Hardworking and reliable team player dedicated to business success. Offering 10 years of experience and company-oriented mindset. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
26
26
years of professional experience
Work History
Management Trainee
Fresh Success Marketing Group, FSMG
01.2024 - Current
- Improved management skills by participating in rigorous training programs and workshops.
- Enhanced team performance by implementing effective communication strategies within the group.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
Self Empoyed
Indepentent Insurance Broker
08.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Account Manager/Sales
UPS
03.2015 - Current
- Managed sales accounts, focusing on improving productivity and meeting sales targets
- Conducted sales calls to understand customer needs and provide appropriate solutions
- Handled account management duties, ensuring customer satisfaction and retention.
Customer Service Representative
Sykes
03.2017 - 10.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Assisted customer with HSA/FSA/HRA and Cobra acounts
Account Manager
Flowers.com
08.2010 - 06.2014
- Managed two BPO Partners remotely, driving performance to meet contractual goals
- Tracked and managed account and customer level escalations, ensuring swift resolution of issues
- Utilized strong communication skills to effectively manage relationships and processes.
Performance Manager
Flowers.com
01.2008 - 01.2010
- Reviewed and monitored agent performance, implementing improvement plans as necessary
- Held bi-weekly Quality Assurance calibration meetings to ensure standards are met
- Identified brand and performance trends, providing insights for improvement.
Sales and Service Manager
Flowers.com
01.2007 - 01.2008
- Maintain SSM schedules and coverage schedule
- Assign agents to teams Supervise Team 51 Increased team productivity by 10% Provide weekly coaching sessions to agents and implement performance action plans as needed Resolve any issues agents may have Assist agents in meeting their performance metric goals
Sales and Service Specialist
Flowers.com
01.2005 - 01.2007
- Take sales and service calls in 1800flowers, The Popcorn Factory, and Plow and Hearth Skilled in MON, MON2, KANA, and Chat Resolve customer complaints Maintain performance metrics for all brands
Asst. Project Manager
C. D. Dangler Construction, Inc
01.2003 - 01.2004
- Supervise staff of 13 Superintendents Order supplies for projects Process payment applications Update Owner on project progress Make sure project was completed on time and close to budget Visit work sites to keep up with OSHA codes Hire subcontractors
Customer Service Manager
Leisure Living Store, Inc
01.1999 - 01.2002
- Act as liaison between employees and management
- Supervise staff of approximately 20 employees Handle escalated customer complaints Order special product items Handle all warranty issues Monthly reporting to Owner on staff performance Assist in retail store when needed
File Clerk
Krasno, Krasno, Krasno
01.1998 - 01.1999
- Maintain client confidentiality Maintain lawyer's appointment books File Prepare documents for trial Answer phones, fax, typing - normal secretarial duties
Education
BACHELORS - Political Science and Communication/PR
Seton Hill University
Greensburg, PA05.1998
Skills
- Productivity Coaching
- Performance Improvement
- Performance Improvement Plans
- Inside Sales
- Potential TPF
- Supervise Staff
- Remote Customer Service
- Customer Needs
- Sales Calls
- Account Management
- Determine Process Payment
- Communication
- Answer Phones
- Staff Training
- Workforce Management
- Customer Service
- Operations Support
- Sales Techniques
- Customer Relationship Management (CRM)
- Process Improvements
- Customer Relations
- Staff Supervision
- Performance Evaluation
- Time Management
- Conflict Resolution
- Human Resources
Timeline
Management Trainee
Fresh Success Marketing Group, FSMG
01.2024 - Current
Self Empoyed
Indepentent Insurance Broker
08.2021 - Current
Customer Service Representative
Sykes
03.2017 - 10.2019
Account Manager/Sales
UPS
03.2015 - Current
Account Manager
Flowers.com
08.2010 - 06.2014
Performance Manager
Flowers.com
01.2008 - 01.2010
Sales and Service Manager
Flowers.com
01.2007 - 01.2008
Sales and Service Specialist
Flowers.com
01.2005 - 01.2007
Asst. Project Manager
C. D. Dangler Construction, Inc
01.2003 - 01.2004
Customer Service Manager
Leisure Living Store, Inc
01.1999 - 01.2002
File Clerk
Krasno, Krasno, Krasno
01.1998 - 01.1999
BACHELORS - Political Science and Communication/PR
Seton Hill University
Similar Profiles
Sekou DembeleSekou Dembele
Account Manager at Fresh Success Marketing GroupAccount Manager at Fresh Success Marketing Group
Gabriel ScriverGabriel Scriver
Founder at XSResults AI Digital Marketing & Success AgencyFounder at XSResults AI Digital Marketing & Success Agency
John PotvinJohn Potvin
Vice President of Operations at Dealer Success Now AI All in one Marketing and Sales PlatformVice President of Operations at Dealer Success Now AI All in one Marketing and Sales Platform