Alexis Henderson
Lawrenceville,GA
Summary
My name is Alexis Henderson. I’ve had experience working in various industries for 5 plus years. I am a leader and a hard worker. I like to make the work environment positive and enthusiastic. I am very persistent and I like to challenge myself at work. My goal is to learn as much as I can and set personal goals for myself. I like to encourage and help others get better in the work environment as well to make the work environment the best it can be for everyone. I bring many positive qualities and attributes and if hired I can assure you I will be another positive, determined, and goal oriented asset to your team.
Overview
6
6
years of professional experience
Work History
Management Trainee
Enterprise
07.2020 - Current
- Handled day-to-day customer or client questions via telephone or email.
- Gained knowledge of company policies, protocols and processes.
- Established open and Professional relationships with team members which facilitated communication, quickly resolving issues and conflicts
- Processed payments and documented account changes for financial accuracy and transparency
- Acted with integrity, honesty and knowledge to promote culture of company.
- Analyzed customer feedback to identify areas for improvement.
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Sales
- Marketing
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Ensured business records were accurate by consistently updating customer information
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed multi-line telephone system and greeted claimants and other customers during office visits
Front Desk/ Teacher Assistant
Old Fountain Daycare
05.2017 - 05.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Filing paperwork, writing notices, and payments
- Assisted in the classroom as Teachers aide
Education
Bachelor of Science - Psychology
Georgia Gwinnett College
Lawrenceville, GA12.2023
Diploma -
Mountain View High School
Lawrenceville, GA05.2016
Skills
- Customer Feedback
- Microsoft Office expert
- Organization
- Office support (phones, faxing, filing)
- Sales Experience
- Customer Service
- Leadership Experience
- Sales
- Management
- Customer Engagement Strategies
- Retail Sales Customer Service
- Marketing
- Sales Calls
- Providing Feedback
- MS PowerPoint
- Deal Negotiations
- Optimizing Profitability
- Problem-Solving Ability
- Exceptional Time Management Skills
- Speaking Clearly
- Sales Goal Attainment
- Teamwork and Collaboration
- Creative Solutions
- Call Center Customer Service
- Benefits Explanations
- Upselling
Additional Information
- Willing to relocate
- Authorized to work in the US
Timeline
Management Trainee
Enterprise
07.2020 - Current
Front Desk/ Teacher Assistant
Old Fountain Daycare
05.2017 - 05.2019
Bachelor of Science - Psychology
Georgia Gwinnett College
Diploma -
Mountain View High School