Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Alexis Henderson

Lawrenceville,GA

Summary

My name is Alexis Henderson. I’ve had experience working in various industries for 5 plus years. I am a leader and a hard worker. I like to make the work environment positive and enthusiastic. I am very persistent and I like to challenge myself at work. My goal is to learn as much as I can and set personal goals for myself. I like to encourage and help others get better in the work environment as well to make the work environment the best it can be for everyone. I bring many positive qualities and attributes and if hired I can assure you I will be another positive, determined, and goal oriented asset to your team.

Overview

6
6
years of professional experience

Work History

Management Trainee

Enterprise
07.2020 - Current
  • Handled day-to-day customer or client questions via telephone or email.
  • Gained knowledge of company policies, protocols and processes.
  • Established open and Professional relationships with team members which facilitated communication, quickly resolving issues and conflicts
  • Processed payments and documented account changes for financial accuracy and transparency
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Analyzed customer feedback to identify areas for improvement.
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Sales
  • Marketing
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Ensured business records were accurate by consistently updating customer information
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed multi-line telephone system and greeted claimants and other customers during office visits

Front Desk/ Teacher Assistant

Old Fountain Daycare
05.2017 - 05.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Filing paperwork, writing notices, and payments
  • Assisted in the classroom as Teachers aide

Education

Bachelor of Science - Psychology

Georgia Gwinnett College
Lawrenceville, GA
12.2023

Diploma -

Mountain View High School
Lawrenceville, GA
05.2016

Skills

  • Customer Feedback
  • Microsoft Office expert
  • Organization
  • Office support (phones, faxing, filing)
  • Sales Experience
  • Customer Service
  • Leadership Experience
  • Sales
  • Management
  • Customer Engagement Strategies
  • Retail Sales Customer Service
  • Marketing
  • Sales Calls
  • Providing Feedback
  • MS PowerPoint
  • Deal Negotiations
  • Optimizing Profitability
  • Problem-Solving Ability
  • Exceptional Time Management Skills
  • Speaking Clearly
  • Sales Goal Attainment
  • Teamwork and Collaboration
  • Creative Solutions
  • Call Center Customer Service
  • Benefits Explanations
  • Upselling

Additional Information

  • Willing to relocate
  • Authorized to work in the US


Timeline

Management Trainee

Enterprise
07.2020 - Current

Front Desk/ Teacher Assistant

Old Fountain Daycare
05.2017 - 05.2019

Bachelor of Science - Psychology

Georgia Gwinnett College

Diploma -

Mountain View High School
Alexis Henderson