Alexandra Garcia
Ottumwa,Iowa
Summary
- Skilled in recruitment strategies and building client relationships.
- Enhance onboarding efficiency at Teamsoft Inc and exceeded performance metrics at US Bank.
- Drove improvements in recruitment, compliance, and client satisfaction, showcasing a unique blend of hard and soft skills critical for dynamic HR environments.
- Recognized for successfully managing multiple projects simultaneously, resolving conflicts and providing guidance to team members.
- Proven track record of developing and executing HR strategies to improve employee satisfaction and productivity.
Overview
9
9
years of professional experience
Work History
Onboarding Specialist
Teamsoft Inc
06.2023 - Current
- Utilize strong organizational skills to manage multiple tasks simultaneously while meeting deadlines in fast-paced environment.
- Follow up with candidates via phone and email to assist in completing onboarding tasks before given deadlines.
- Maintain accurate records of onboarding documents to ensure compliance with employment laws and regulations.
- Complete paperwork related to background checks, I-9 forms, and tax forms accurately before start employment start date.
- Collaborate with upper management to create more streamlined onboarding process for all departments.
- Create communication plan to keep stakeholders informed about changes related to onboarding activities.
- Collaborate with HR personnel to identify areas for additional support during onboarding processes.
- Draft new hire offer letters, independent contractor agreements and third-party vendor agreements.
- Utilize HRIS systems to manage onboarding documentation, track progress, and generate reports for management review.
- Advise management on organizing, preparing, and implementing recruiting and retention programs.
- Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, and employee referrals.
- Identify areas for improvement within existing processes and systems through extensive analysis of data sets.
- Monitor KPIs and provided regular updates to senior management.
- Conduct research through surveys, focus groups and interviews to gather information about consumers' attitudes, opinions and behaviors.
Client Relationship Consultant
US Bank
09.2021 - 06.2022
- Built and maintained relationships with new and existing clients while providing high level of expertise
- Generated new business and referral clients in partnership with financial advisors and branch team
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service
- Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services
- Supported end-to-end credit management process, submitted complete loan documentation and supported credit originations for credit compliance
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new products.
Account Manager/Human Resources Coordinator
Advance Services Inc
08.2018 - 04.2020
- Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws
- Accurately prepared government compliance reports and proposal requests for employee data
- Researched all payroll, COBRA, disability and FMLA issues
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references
- Supported human resources staff with new hire orientations and monthly departmental meetings
- Developed succession plans and promotion paths for all staff
- Entered personnel and subcontractor data into central database
- Completed employee employment verifications and unemployment paperwork prior to hire or termination
- Monitored and handled all employee claims, including performance-based and harassment incidents
- Addressed and resolved general payroll-related inquires
- Edited job position announcements before authorizing post
- Captured key feedback from employees during exit interviews
- Orchestrated strategic recruitment approaches to engage talented and highly qualified candidates
- Coordinated and conducted new hire pre-interviews
- Reviewed and corrected job offer letters for completeness and accuracy before approving delivery
- Evaluated timecards for accuracy on regular and overtime hours
- Directed job fairs to bring in local talent for long term and seasonal positions
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
Customer Service Representative
Kohls Corp
10.2015 - 02.2018
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided information to customers regarding Kohl's charge card and loyalty program and helped to open and activate new accounts
- Responded to customer requests for products, services and company information.
Education
Associate of Arts -
Indian Hills Community College
Ottumwa, IA01.2020
High School Diploma -
Ottumwa High School
01.2016
Skills
- Recruitment strategies
- E-verify & I-9 process
- Strategic selling
- Equity and fixed income markets
- Client relationships
- Financial planning processes
- Relationship building and management
- Benefits and payroll coordination
- NMLS
- Software Knowledge
- Performance Tracking
Languages
Spanish
Native or Bilingual
Timeline
Onboarding Specialist
Teamsoft Inc
06.2023 - Current
Client Relationship Consultant
US Bank
09.2021 - 06.2022
Account Manager/Human Resources Coordinator
Advance Services Inc
08.2018 - 04.2020
Customer Service Representative
Kohls Corp
10.2015 - 02.2018
Associate of Arts -
Indian Hills Community College
High School Diploma -
Ottumwa High School
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