Alexandra Garcia
San Antonio,TX
Summary
Ambitious receptionist offering about 7+ years of experience in customer-facing administrative roles. Displaying key strengths in customer service and sales. Ready to enhance company image by providing friendly, effective services to all customers. I am now a stay-at-home-mom, working full time at home. I strive daily to meet the goals I set for myself and to take care of my family in my home, as well as the people around me.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
7
7
years of professional experience
Work History
Receptionist
Stewart Title Guaranty Company
03.2020 - 02.2022
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting restock supplies to management for reorders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Drafted professional business communication and answered phone calls and emails.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Pulled and organized requested documentation.
- Organized resources and staff necessary to handle requirements and maintain strong service levels.
- Maintained front office cleanliness and organized supplies.
- Signed for packages, recorded deliveries and distributed to personnel.
- Maintained clean reception area to promote positive, professional environment for clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Organized incoming mail distribution system that streamlined delivery of important documents among employees.
Cashier
Chick-fil-A
06.2019 - 03.2020
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and tables to remove debris and maintain cleanliness.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other team members to provide coverage and keep store operational.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Hotel Front Desk Agent
Hotel Havana
12.2022 - 02.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
- Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
- Leveraged knowledge of local attractions and amenities to provide tailored recommendations for guests, enhancing their overall stay experience.
- Ensured smooth communication between departments by relaying important information about guest preferences or special requests in a timely manner.
- Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.
- Maintained strict confidentiality regarding sensitive guest information as per company policy guidelines.
- Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
- Balanced multiple tasks simultaneously, prioritizing responsibilities within a fast-paced retail environment.
- Created impactful visual merchandising displays that attracted customers and increased foot traffic in retail stores.
Front Desk Receptionist
World Gym - Ingram Park
12.2018 - 06.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Streamlined check-in processes, reducing wait times for guests.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Sales Associate
Rhonda J's Shoppe
05.2017 - 03.2018
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built trusting relationships with customers by making personal connections.
- Processed orders through company system and coordinated product deliveries.
- Managed store and sales with professionalism, excellent organizational, and customer skills.
Education
High School Diploma -
Medina Valley High School
Castroville, TX06.2017
Skills
- Office equipment operations
- Business operations understanding
- Organization and efficiency
- Recordkeeping and bookkeeping
- Meticulous and organized
- Multi-line telephone skills
- Data entry
- Tech-savvy
- Professional and polished presentation
- Multitasking and prioritization
- Document control
- Service-oriented mindset
- Planning
- Security understanding
- Time management
- Telephone skills
- Organization skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Retail store operations
- Retail sales
- Retail floor stocking
- Retail management
- Retail management experience
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Computer proficiency
- Complaint handling
Accomplishments
- Recognized by customers and receptionist for expedient and effective service.
- Assisted management with the training of three new staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Education and Training
other
Timeline
Hotel Front Desk Agent
Hotel Havana
12.2022 - 02.2024
Receptionist
Stewart Title Guaranty Company
03.2020 - 02.2022
Cashier
Chick-fil-A
06.2019 - 03.2020
Front Desk Receptionist
World Gym - Ingram Park
12.2018 - 06.2019
Sales Associate
Rhonda J's Shoppe
05.2017 - 03.2018
High School Diploma -
Medina Valley High School
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