Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandra Garcia

Patient Care Assistant
Houston,TX

Summary


Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Assist with office operations and physician support by gathering patient information. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

10
10
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

Election Clerk

Harris County County Clerk
Houston, TX
10.2023 - Current
  • Furnished assistance and advice to new voters on proper steps and procedures.
  • Developed and managed inventory supply lists and equipment orders to prepare voting units.
  • Distributed ballots to voters and answered questions concerning voting procedures.
  • Created fair, non-partisan environment to protect free choice of voters.
  • Perform data entry and prepare correspondence.
  • Oversaw accuracy testing and maintenance of voting units through continued surveillance.
  • Assisted voters with disabilities, offering guidance and support to facilitate a smooth voting experience.
  • Enhanced voter experience by efficiently processing voter registrations and providing clear instructions.
  • Communicated effectively with diverse populations using excellent interpersonal skills that led to increased satisfaction among voters.
  • Collaborated with fellow Election Clerks to develop best practices for efficient polling place operations.

OPI Spanish Interpreter

Akorbi
Houston, TX
04.2023 - 10.2023
  • Manages 45 inbound interpretation calls: Is available to receive calls during the assigned working hours. interpreter will only take financial related calls.
  • Provides parties with clear and accurate interpretations using active listening skills to convey the targeted message with no add-ons or omissions.
  • Confirms and updates activity logs by documenting interactions in detail in the CRM if required, using provided templates as a guide.
  • With the assistance of a support member, resolves and notifies escalations with a sense of urgency by immediately notifying requests for supervisor, upset clients and/or cases that have not been properly resolved according to the established standards.
  • Provides the utmost care when managing customer scenarios by following the provided scripts and templates while complying with company service standards and code of ethics.
  • Notifies of system issues promptly and looks to resolve the issue at hand within the extent of the position.
  • Participants in chats or staff meetings to keep up to date on company or client changes.
  • Communicates professionally with clients and all staff team members following company policies and procedures.

Healthcare Caregiver

Maxwell Inc.
Houston, TX
10.2015 - 02.2020
  • Maintained accurate and complete documentation of patients' vital signs and daily exercise.
  • Administered bedside and personal care including ambulation and personal hygiene assistance.
  • Referred patient to outside sources to ensure continuation of necessary care.
  • Train client on independent living skills.
  • Support patients with customized patient teaching tools.

Education

Bachelor of Science Degree - Criminal Justice

Kaplan University
06.2012 - 03.2016

Houston Community College Health System
Houston, TX
01.2011 - 03.2012

Human Resources Management Certificate -

Houston Community College System
Houston, TX
02.2008 - 08.2009

Skills

Strong organizational skills

Attention to detail

Proficient in using computer and standard office equipment

Ability to apply company policies and procedures

Strong problem solving skills

Inventory management

Electronic health records

Equipment maintenance

Customer service

Active listening

Patient care

Vital signs monitoring

Data entry

Timeline

Election Clerk

Harris County County Clerk
10.2023 - Current

OPI Spanish Interpreter

Akorbi
04.2023 - 10.2023

Healthcare Caregiver

Maxwell Inc.
10.2015 - 02.2020

Bachelor of Science Degree - Criminal Justice

Kaplan University
06.2012 - 03.2016

Houston Community College Health System
01.2011 - 03.2012

Human Resources Management Certificate -

Houston Community College System
02.2008 - 08.2009

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Alexandra GarciaPatient Care Assistant