ALEXANDRA GARCIA
Riverside,CA
Summary
Offers long history of success in retail business as a skilled associate in many areas. Manages customers orders and stocking needs by using excellent multitasking and time management abilities. Knowledgeable about helping in store and telephone customers. Hard-working and reliable focused on going above and beyond to support and serve customers.
Overview
3
3
years of post-secondary education
12
12
years of professional experience
Work History
Department Manager
Nordstrom Rack
Ontario, California
07.2021 - 08.2026
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Led team in daily operations and managed store workflow.
- Oversaw inventory management and organized merchandise displays.
- Implemented promotional strategies to enhance customer engagement.
- Trained staff on customer service standards and sales techniques.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
MERCHANDISE FLOW ASSOCIATE
Home goods
Eastvale, Ca
02.2021 - 11.2021
- Restocked shelves and organized merchandise into visually appealing displays to attract customer attention.
- Transported carts of assorted merchandise to streamline product organization. and used scanner to find restocking locations.
- Organized storage area for quick access to merchandise, improving retrieval efficiency.
- Guided customers in locating products, enhancing overall shopping experience.
CUSTOMER SERVICE MANAGER
Walmart
La habra, Ca
02.2015 - 10.2020
- Coordinated training program for new customer service team members to enhance team effectiveness.
- Coordinated and oversaw training of new customer service team members.
- Resolved checkout problems and delays by efficiently checking prices and issuing rain checks for out-of-stock sale items.
- Helped resolve checkout problems and delays, including checking prices and issuing rain checks for out-of-stock sale items.
Education
HIGH SCHOOL DIPLOMA -
Buena Park high school
Buena Park, Ca 08.2009 - 06.2012
Skills
- Merchandise organization
- Floor replenishment
- POS systems operations
- Floor replenishment
- Sales strategies
- Employee training
- Customer service
- Teamwork
Timeline
Department Manager
Nordstrom Rack
07.2021 - 08.2026
MERCHANDISE FLOW ASSOCIATE
Home goods
02.2021 - 11.2021
CUSTOMER SERVICE MANAGER
Walmart
02.2015 - 10.2020
HIGH SCHOOL DIPLOMA -
Buena Park high school
08.2009 - 06.2012