ALEXANDRA GARTNER
Pace,FL
Summary
Highly skilled and dedicated professional with extensive experience in customer service, patient care, and medical administration. Seeking a remote position to leverage expertise in delivering high-quality healthcare and provide exceptional support and care. Committed to ensuring patient satisfaction through strong communication skills, attention to detail, and a compassionate approach. Proven ability to effectively manage administrative tasks, coordinate appointments, and maintain accurate medical records.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hospital Corpsman Third Class
Naval Branch Health Clinic and Dental Clinic NAS-Pensacola, FL
02.2023 - Current
- Advised an Optometrist and trained junior sailors in optometry department operations
- Completed 213 special physicals, captured 201 diagnostic images, and performed 78 eye surgery evaluations
- Streamlined prescription eye wear and contact lens distribution processes
- Implemented new centralized storage and revised SOPs for two optometry clinics
- Coordinated morale-boosting events, enhancing team spirit and cohesion.
- Took medical histories and reported current concerns from patients prior to physical exam by optometrist.
- Administered visual acuity tests, glaucoma screening and Keratometry and communicated findings to doctor.
- Helped patients with optical selections and dispensing to facilitate customer service.
Hospital Corpsman Third Class
Naval Branch Health Clinic and Dental Clinic NAS-Pensacola, FL
06.2022 - 06.2023
- Led 9 clinical staff in support of 12 providers, handling 1,384 patient encounters and 46 minor procedures
- Developed improved templates within the healthcare system, enhancing processing efficiency and patient scheduling
- Managed 56 screenings and processed virtual consultations, increasing readiness across 897 tenant commands
- Maintained a $35K equipment inventory with zero discrepancies during inspections.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Hospital Corpsman Third Class
Naval Branch Health Clinic and Dental Clinic NAS-Pensacola, FL
08.2021 - 06.2022
- Led 6 sailors and supported 7 providers in completing 4,619 patient encounters, 633 flight physicals, and 320 periodic health assessments
- Managed healthcare delivery for 12 tenant commands, ensuring mission readiness and continuity
- Supervised the completion of 526 female wellness exams, achieving 80% compliance with department policy
- Managed a $250K consumable inventory, ensuring no interruption to patient care.
- Managed multi-line phone system and pleasantly greeted patients.
Hospital Corpsman
Boone Branch Health Clinic-Virginia Beach, VA
07.2020 - 07.2021
- Led 31 support staff and supported 3,523 patient encounters in family medicine and women's health
- Oversaw 233 female wellness exams, 500 laboratory analyses, and 300 minor procedures
- Managed the inventory and restructuring of 8 clinical spaces and $34K worth of consumables
- Ensured 100% completion of required training and addressed critical deficiencies in record audits
- Contributed to a 94% reduction in no-show rates and supported federal pandemic response efforts, aiding in the delivery of 100K vaccines.
Hospital Corpsman
Boone Branch Health Clinic-Virginia Beach, VA
07.2019 - 07.2020
- Successfully led 3 sailors and 2 medical assistants in completing various medical procedures, including 40 female wellness exams, 32 intrauterine device insertions, 30 Nexplanon removals, 70 physicals, and 57 suitability screenings
- Managed healthcare services for 800 beneficiaries and maintained 86% medical readiness across 97 tenant commands
- Supervised inventory management of 26 treatment rooms and $500K in consumables, ensuring compliance with standards.
Hospital Corpsman
Boone Branch Health Clinic-Virginia Beach, VA
08.2019 - 02.2020
- Led a team of 5 sailors in delivering high-quality healthcare to 93 tenant commands
- Trained 10 staff members on departmental procedures and policies, addressing shortfalls across three departments
- Assisted 23 providers in triage and documentation, recording 3,523 medical encounters
- Conducted 412 patient appointment reminders and completed 282 minor procedures
- Contributed to a 94% reduction in no-show rates and supported the command's success in pre-Joint Commission surveys
- Served as a timekeeper, certifying 16,800 hours and providing timecard training to 30 sailors and 5 new staff members.
Education
Associate of Applied Science -
Dallas College
Dallas, TX06.2028
Skills
- Customer Service Excellence
- Front Desk & Administrative Operations
- Healthcare Compliance & Quality Improvement
- Medical Documentation & Record Keeping
- Patient Care & Medical Assistance
- Inventory & Timekeeping Management
- Medical Scheduling
- Medical Records
- Triage
- Vital signs monitoring
- Patient Transport
- Basic Life Support
- Immunization Administration
- Physical Examinations
- Healthcare Team Collaboration
- HIPAA Compliance
Certification
- BLS Certification
- Lifeguard with CPR/AED for Professional Rescues and First Aid
Timeline
Hospital Corpsman Third Class
Naval Branch Health Clinic and Dental Clinic NAS-Pensacola, FL
02.2023 - Current
Hospital Corpsman Third Class
Naval Branch Health Clinic and Dental Clinic NAS-Pensacola, FL
06.2022 - 06.2023
Hospital Corpsman Third Class
Naval Branch Health Clinic and Dental Clinic NAS-Pensacola, FL
08.2021 - 06.2022
Hospital Corpsman
Boone Branch Health Clinic-Virginia Beach, VA
07.2020 - 07.2021
Hospital Corpsman
Boone Branch Health Clinic-Virginia Beach, VA
08.2019 - 02.2020
Hospital Corpsman
Boone Branch Health Clinic-Virginia Beach, VA
07.2019 - 07.2020
Associate of Applied Science -
Dallas College
- BLS Certification
- Lifeguard with CPR/AED for Professional Rescues and First Aid
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