Alexandra Gjokaj
WASHINGTON TWP,MI
Summary
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
4
4
years of professional experience
Work History
Server
Don Christo's Tequila and Tacos
Macomb, MI
08.2024 - Current
- Trained new employees to perform duties.
- Cleaned tables and chairs to prepare dining area for next customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Served alcoholic beverages and verified customer identification to ensure compliance with legal age requirements.
- Resolved conflicts with difficult customers to ensure a positive dining experience.
Medical Assistant
Regal Pediatrics
Rochester Hills, MI
04.2024 - Current
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered vaccines according to current vaccination schedules.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Prepared treatment rooms for patient examinations.
Server
Marcus Bar and Grill
Shelby, MI
02.2023 - 09.2024
- Trained new employees to perform duties.
- Addressed complaints to kitchen staff and served replacement items.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Implemented feedback from customers to improve service quality and menu offerings.
- Provided excellent customer service to ensure satisfaction.
Server
Leo's Coney Island
Shelby, MI
02.2021 - 01.2023
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Served food and beverages to patrons and immediately remedied issues with orders.
Education
High School Diploma -
Dwight D. Eisenhower High School
Shelby, MI06-2022
Bachelor of Science - Clinical And Diagnostic Sciences
Oakland University
Rochester, MISkills
- Check-in coordination
- Immunization administration
- Specimens collection and processing
- Insurance authorizations
- Calm and level-headed under duress
- Vital signs monitoring
- EMR / EHR
- Medical terminology proficiency
Affiliations
- A part of several clubs at school, including the Pre-Pa Society, and the CDS Club
- Volunteer work
Languages
Albanian
Professional
Timeline
Server
Don Christo's Tequila and Tacos
08.2024 - Current
Medical Assistant
Regal Pediatrics
04.2024 - Current
Server
Marcus Bar and Grill
02.2023 - 09.2024
Server
Leo's Coney Island
02.2021 - 01.2023
High School Diploma -
Dwight D. Eisenhower High School
Bachelor of Science - Clinical And Diagnostic Sciences
Oakland University
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