Alexandra Gomez
Zionsville
Summary
Skilled Business Manager with a talent for motivating and coaching team members to achieve challenging financial objectives. Possessing exceptional leadership and communication skills, I excel as a strategic planner in demanding environments. Seeking a new role to leverage my expertise and drive success for the organization.
Overview
7
7
years of professional experience
Work History
Business Center Manager
PNC Bank
02.2023 - Current
- Established strategic partnerships with Center of Influences to drive small business growth through Networking and proactive outreach.
- Successfully onboarded and guided new business clients, providing tailored financial solutions to optimize cash flow, mitigate fraud, and build and/or obtain credit.
- Mentored and developed a strong performing engaged team, including weekly 1:1 coaching and development conversations, performance feedback, and job shadowing experiences.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated client feedback with employees to identify areas of improvement and prioritized accordingly, resulting in continuous enhancement of the customer experience.
- Served as Peer Coach for onboarding new managers in the market.
- Selected for Transformational Leadership for Multicultural Women, enhancing confidence and executive presence.
- Recognized as Top Performer in 2023 and awarded the 2024 Market All-Star during first year in my role.
Financial Center Manager
Fifth Third Bank
04.2019 - 02.2023
- Developed and led performance-oriented team dedicated to accomplishing sales and service objectives.
- Consulted with small business customers to determine needs and propose personalized business banking solutions.
- Maintained professional network of potential clients and business opportunities.
- Led South Indy Region as Business Champion and Coach Champion
- Led my team to #3 spot in our Balanced Scorecard for our Peer Group.
- 2021 President Circle
- 2021 Manager of the year
Personal Banker
Fifth Third Bank
01.2018 - 04.2019
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Used consultative approach to uncover and identify financial needs/goals to best recommend a solution for current or prospective customer.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
Education
Business Administration And Management
IUPUI
Indianapolis, INDiploma -
Southport High School
Indianapolis, IN01.2010
Skills
- Client Experience Manager
- Bilingual in Spanish/English
- Work delegation
- Sales initiatives
- Team development
- Rapport and relationship building
- Leads Management
- High-energy attitude
- Inbound and Outbound Calling
Timeline
Business Center Manager
PNC Bank
02.2023 - Current
Financial Center Manager
Fifth Third Bank
04.2019 - 02.2023
Personal Banker
Fifth Third Bank
01.2018 - 04.2019
Diploma -
Southport High School
Business Administration And Management
IUPUI