ALEXANDRA GONZALEZ

Dynamic, people-focused operations leader with 15+ years of progressive experience overseeing large-scale housekeeping, janitorial, and facilities operations across multi-site commercial, hospitality, and institutional environments. Proven record of driving operational excellence, elevating service quality, strengthening safety culture, and optimizing budgets exceeding $2.5M annually. Recognized for building high-performing teams, standardizing processes, improving retention, and delivering measurable improvements in efficiency, cost control, and client satisfaction. Passionate about creating safe, clean, and exceptional environments that reflect brand standards and exceed customer expectations.

• Increased annual revenue 25% through process improvements and client expansion.
• Improved operational efficiency 30%, reducing waste and turnaround times.
• Led departments with budgets over $2.5M, achieving sustained cost control.
• Achieved zero workplace incidents since 2021 through rigorous safety programs.
• Increased staff retention 35% by implementing engagement and incentive initiatives.
• Enhanced customer satisfaction scores 20% through service quality improvements.
• Reduced operational costs 15% in one year through process optimization.