Alexandra Gonzalez
Transparent Dental Group
Chicago
8
years of professional experience
Goal oriented, team-player seeking to obtain a position in a healthcare facility where support for medical staff is needed, help facilitate excellent patient care and perform various tasks to ensure a safe and effective work environment.
Work History
Dental Administrative Support Specialist
7 Months- Coordinated patient scheduling to optimize appointment flow and reduce wait times.
- Managed electronic health records ensuring accuracy and compliance with regulatory standards.
- Optimized office workflow by coordinating patient treatment plans between dental providers and specialists.
- Assisted dentists in maintaining accurate patient records, ensuring compliance with HIPAA regulations.
- Maintained confidentiality of sensitive patient information as per privacy guidelines.
- Reduced missed appointments through timely reminder calls and follow-up communications with patients.
- Ensured prompt payments from insurance companies by accurately submitting claims for reimbursement within specified timeframes.
- Resolved billing disputes with insurance carriers and patients in a timely manner to maintain positive relationships and minimize outstanding balances.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Clinical Floor Manager
4 Years- Knowledge in dental terminology and assisting as general and oral surgery alongside multiple Doctors.
- Managing experience with running the surgical department consisting of a team of people to ensure surgeries flow smoothly and efficiently.
- Managing the clinical floor to allow a smooth and efficient workflow all while getting patients seated in a timely and safe manner.
- Knowledge with inventory and ordering.
- Descriptive note taking of procedures done on a day to day basis.
- Overlooking department heads to make sure things are done in a correct and timely manner.
- Speaking to patients and staff to come to a resolution when problems arise.
- Knowledge with open dental, dexis, CAD cam, milling machine software.
Main Office Personnel
3 Years 7 Months- Receive shipments and sign off on packages.
- Identify appropriate solutions to minimize issues and quickly solve problems.
- Respond quickly to customer complaints to initiate problem resolution.
- Protect company reputation and build a loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
- Input patient demographics into the system, updating information regularly.
- Prepare and file financial statements such as balance sheets.
- Liaised between patients and administrative staff to clarify questions or complaints.
- Handle past due accounts, including collections and status reports.
- Monitor past due accounts and pursue collections on outstanding invoices.
- Execute account updates and noted account information in company data systems.
- Assist with administrative tasks, including filing, answering phones and sending out certified liens.
- Perform complex administrative management of sensitive and confidential issues.
Physical Therapy Assistant
3 Years 7 Months- Aided Physical Therapists with creating and carrying out care plans for patients in an outpatient setting.
- Provide excellent direct patient care through translation and one on one care.
- Monitor patient reactions through therapy and carefully documented progress of individuals.
- Assist patients with healing and recovery after surgery by closely monitoring, answering questions and educating about continued care strategies.
- Deliver high-quality and compassionate treatment to indigent and low-income patient communities.
- Document contacts with prospects, related families or advisors and develop relationships with potential referral sources.
- Work as part of a team to execute proper care of body mechanics and safety of patients.
- Perform ultrasound and electrical stimulation therapy for patients.
- Translate for non-English speaking patients.
Education
Bachelors - Psychology
High School Diploma
Skills
Bilingual
Greeting and directing
Product upselling
Information verification
Patient chart documentation
Product knowledge
Shipping and receiving
Healthcare Administration
Customer assistance
Care planning
Paperwork drafting
Data entry
File/records maintenance
Strong interpersonal skills
Workers' compensation knowledge
Proofreading
Billing and coding
Dedicated team player
Patient scheduling
Document preparation
Appointment coordination
Payment collection
Incoming call reception
LANGUAGES
SPANISH & ENGLISH
Timeline
Dental Administrative Support Specialist
Transparent Dental Group
11.2025 - CurrentRead More
Clinical Floor Manager
Ace Dental
10.2021 - 10.2025Read More
Main Office Personnel
Grandview Health Partners
03.2018 - 10.2021Read More
Physical Therapy Assistant
Grandview Health Partners
03.2018 - 10.2021Read More
Roger C. Sullivan High School
High School Diploma
Read More
University of Illinois in Chicago
Bachelors from Psychology
Read More