Heather Stein

• Scheduled, rescheduled and cancelled appointments for dental patients.
• Helped patients complete necessary medical forms and documentation.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Answered telephone calls to offer office information, answer questions and direct calls to staff.
• Received, recorded and addressed incoming and outgoing communication via telephone and email.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Answer phones

Register patients

Complete patient profiles

Schedule appointments

Verify insurance

Pre-authorization of medication

Doctor referrals

Lead trainer for new hires

• Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines.
• Assisted patients in performance of routine recovery and mobility exercises, providing support when getting in and out of bed as well as walking and stretching.
• Administered massages, alcohol rubs and lotion to maintain patient skincare regimes and enhance circulation.
• Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
• Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.