Sierra Rushing
Waterford,New York
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.
Overview
8
8
years of professional experience
Work History
Dental Administrative Assistant
Whitney Young Health Center
Albany, United States
04.2017 - 03.2019
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Referred patients to dental triage to treat severe or unusual symptoms or complaints.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Completed patient referrals to other medical specialists.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Managed office bookkeeping with insurance billing and patient payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Customer Service Representative
Blue Cross Blue Shield
Albany, New York
01.2017 - 06.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Patient Care Assistant
Eddy Village Green
Cohoes, New York
03.2016 - 08.2016
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Trained in medical terminology in [Language] to improve communication and care for non-native English speaking patients.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Transported food trays and aided with feeding.
Hospital Corpsman Third Class
Navy
Great Lakes, IL
04.2010 - 04.2015
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Administered medical care for range of conditions and basic health concerns.
- Rendered emergency medical treatment and administered immunization programs.
- Filled prescriptions and maintained pharmacy stock.
- Maintained treatment records and reports and cared for over [Number] injured and sick individuals per week.
- Assisted [Number] Marines in returning to full duty, cutting downtime and expenses.
- Processed and took x-rays and operated x-ray equipment.
- Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training.
- Provided leadership, delegation and exceptional medical service in high-pressure situations.
- Learned new techniques to better serve patients' needs.
- Conveyed information about conditions and field treatments given to medical facility staff.
- Prioritized medical procedures based on severity of concern and available resources.
Education
Bachelor of Science - Health of Sciences
Maria College of Albany
Albany, NY05.2022
Skills
- Data Entry Software
- Detail-Oriented
- Medical Charting
- Administrative Tasks
- Problem Solving
- Cleaning and Sterilizing
- Medical Recordkeeping
- HIPAA Compliance
Accomplishments
GPA:3.64 I PHI THETA KAPPA I Honors on Dean List
Timeline
Dental Administrative Assistant
Whitney Young Health Center
04.2017 - 03.2019
Customer Service Representative
Blue Cross Blue Shield
01.2017 - 06.2017
Patient Care Assistant
Eddy Village Green
03.2016 - 08.2016
Hospital Corpsman Third Class
Navy
04.2010 - 04.2015
Bachelor of Science - Health of Sciences
Maria College of Albany