Alisha Weathers

Managed patient scheduling, follow-up calls, and administrative support

Handled high-volume phone communication with patients and providers

Maintained accurate medical records and insurance documentation Navigated multiple software systems while assisting patients

Provided professional and empathetic patient communication

Handled high-volume inbound and outbound

Met daily performance metrics and call quotas

Upsold services and improved customer retention

Resolved billing and order issues efficiently

Maintained quality assurance standards

Processed 100+ prescriptions daily while assisting patients with medication requests, refills, and benefit inquiries to ensure timely access to medications in a fast-paced environment.
Maintained accurate and up-to-date patient records in RxConnect and other CVS systems while ensuring HIPAA compliance and data accuracy
Worked with pharmacists, provider offices, and insurance representatives to clarify prescriptions, authorize refills, and resolve time-sensitive medication issues quickly and accurately.