ABRIELLE SEPULVEDA
Los Angeles,CA
Summary
Highly skilled Office Administrator with an impressive background specializing in administrative work and office support. Known for utilizing strong communication skills to communicate well with other staff members and employees. Dedicated to creating office environments conducive to optimal workflow and success. Bringing forth the ability to support and create office stability and growth. Also have experience with bookkeeping and monitoring all open/past due invoices and contacting customers for collection of payment.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Pro Mac
12.2021 - Current
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- Drove customer feedback to deliver information to management for corrective action
- Fielded customer complaints and queries, fast-tracking for problem resolution
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Coordinated with various company teams to offer and implement successful solutions to customer problems
- Audited customer account information to identify issues and develop solutions
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up
- Handling of collection of payment and contacting past due customers
- Billing and processing payments
- Processing credit card payments
- Processing invoices
Administrative Assistant
Stelfast
02.2021 - 12.2021
- Managing billing/ order receipts, Inputting daily sales logs in Microsoft Excel
- Experience using multiline phone systems, Experience using industrial copier machine, scanning and faxing
- Handling checks and sending invoices, Managing emails using Office Outlook
- Answering multi-line phone systems, Filing
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- Responded to customer issues to provide immediate resolution and improve retention
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue
- Created spreadsheets in Microsoft Excel for record-keeping and reporting
Customer Service Associate
Target
09.2018 - 02.2021
- Checked online order receipts for customers and location
- Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow
- Kept stockroom clean and neat for maximum productivity
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities
- Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
Education
Bachelor Of Arts - Business Administration
West Los Angeles College
Culver City, CASkills
- Ability to Multitask
- Adaptability
- Effective Time Management
- Microsoft Excel
- Ability to Work Under Pressure
- Communication Skills
- Customer Service
- Computer Skills
- Microsoft Office
- Editing and Proofreading Skills
- Inventory Control Skills
- Administrative Support Skills
- Can type 70WPM
- Inbound & Outbound Calling
- Records Management Systems
- Bookkeeping
- Account Balancing
- Online Ordering Proficiency
- Payment Collection
Timeline
Administrative Assistant
Pro Mac
12.2021 - Current
Administrative Assistant
Stelfast
02.2021 - 12.2021
Customer Service Associate
Target
09.2018 - 02.2021
Bachelor Of Arts - Business Administration
West Los Angeles College
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